Business Support Administration Officer

4 months ago

Portsmouth, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 324546**Salary**:

- £24,278 - £24,278- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HMRC - SOLS - Legal Operations**Type of role**:

- Administration / Corporate Support
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Portsmouth, South East England, PO6 3XAAbout the job

**Job summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

**About SOLS**:
Across Solicitor's Office and Legal Services (SOLS) we provide legal services to the whole of HMRC. This includes:

- The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.
- The conduct of tribunal and civil litigation on a full range of services.
- Work on new legislation.
- Drafting of statutory instruments and other legal documents.
- Legal advice to ExCom and staff.

We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants’ and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC.

The role falls under Legal Operations.

Our customers include our internal technical caseworkers, lawyers, accountants, review officers, and senior managers. There is a strong team working ethos in all teams and a variety of interesting and challenging work.

**Job description**:
You will need to be self-motivated, flexible and prepared to work across a range of duties, these could include:

- Registering, opening and closing of cases on case management systems
- Gathering data and analysis
- Liaising confidently with internal and external stakeholders
Communicating accurately in writing to internal or external contacts
- Contacting customers by telephone and answering customer queries
- Maintaining and updating various databases, spreadsheets and audit trails
- Updating performance data and generating graphs for management information
- Producing visual aids for conferences and meetings
- Being part of a rota system for postal cover
- Photocopying and scanning documents
- Arranging travel and accommodation
- Room booking and arranging meetings

**Person specification**:
**Essential requirements for this role include**
- Two GCSEs Grade 4 or above (Formally grade A-C if taken prior to 2017) in Maths and English (or equivalents), in England and Northern Ireland.
- Two GCSEs Grade A-C in Maths and English (or equivalents), in Wales
- Two Credit Standard Grades or National Qualifications level 5, in Maths and English (or equivalents), in Scotland

There may be a need to travel across the UK with occasional overnight stays being required and there may be a need for occasional travel for business purposes.

**Qualifications**:

- Two GCSEs Grade 4 or above (Formally grade A-C if taken prior to 2017) in Maths and English (or equivalents), in England and Northern Ireland.
- Two GCSEs Grade A-C in Maths and English (or equivalents), in Wales
- Two Credit Standard Grades or National Qualifications level 5, in Maths and English (or equivalents), in Scotland.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Delivering at Pace

**Benefits**:

- Alongside your salary of £24,278, HM Revenue and Customs contributes £6,555 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.- A CV, to include experience of your job history, qualifications and experience which would be transferable to this role. Please give details from the last 3 years and only provide your key achievements in these roles, max 100 words per role.
- A 250-word Personal Statement to include what you can bring to the role, why you are suitable and any other pertinent information for the role.
- A 250-word behaviour statement on Wor

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