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Lead Service Designer

4 months ago

London, United Kingdom Hays Specialist Recruitment Limited Full time

Lead Service Designer - £700 per day Inside IR35 - Hybrid - 1-year Contract
**Your new company**
a Government Department is looking for a Lead Service Designer to help transform the department's end-to-end services into world class products and services for UK businesses and international investors looking to export from the UK or invest into it.
**Your new role**
- Help your colleagues across the department understand their users, make sense of their own processes and identify where things are failing in existing services.
- You will also look for opportunities to create new services and processes.
- You'll work alongside and with user centred multidisciplinary teams including researchers, developers, business analysts, and interaction designers and will bring a wide view of the landscape as well as be the voice of the user and business.
- You'll collaborate with policy teams, trade advisors, senior managers, product managers and service owners to help understand and communicate the complexities of our services.
- You will create visions, strategies and roadmaps to help guide teams and stakeholders while documenting holistic user journeys to communicate and help make/understand key decisions.

**What you'll need to succeed**
- You will be an experienced Service Designer who can work with mínimal support while influencing and mentoring others.
- Experience of service design within large organisations
- Interpreting technical and stakeholder needs and communicating them verbally and visually in a way that is compelling to both the team and stakeholders
- Working collaboratively in agile multidisciplinary teams and contributing to successful use of design
- Creating meaningful metrics and translating data into insights to inform decisions
- Designing systems across multiple services and touch points whilst delivering the simplest of outcomes based on evidence
- Knowledge of a range of research and design methodologies from workshops, design sprints and co design to contextual research and data analysis
- Can influence important senior stakeholders and know how to direct the strategic approach for stakeholder relationships, establishing and promoting the meeting of stakeholder objectives.

**What you'll get in return**
This is a fantastic opportunity to join a high-profile Public Sector client and build on your Service Designer experience.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.