Lead Service Designer

7 months ago


London, United Kingdom TPXimpact Full time

We’re looking for a Lead Service Designer to help us on our mission to design inclusive, accessible services that work for the people that use them. 

You will lead in service design strategy, collaborating with senior stakeholders and delivery teams to shape policy and the scope. 

You will be thinking and delivering to inform the design of service interactions, the infrastructure which supports services, how organisations structure themselves, service KPIs, and conditions which support people to run services.

On client projects, you will work to facilitate a deep understanding of the people and communities that use services and the organisations that deliver them. You’ll work as part of multidisciplinary teams, including other designers, policy specialists and developers, and collaboratively with other TPXimpact teams, from organisation design and change, to community and political engagement.

About You

As a Lead Service Designer, you will be responsible for providing strategic direction, guidance and support, as well as hands-on work in delivery. You will also lead by example, playing an important role in how we develop our Service Design community of practice at TPXimpact.


This job description outlines the responsibilities, behaviours and skills expected in a lead role. For more of an idea of what is expected of you when you do hands-on delivery work, refer to the job description.

Responsibilities

As a Lead Service Designer, you will:

Shape service design best practice and standards so that we encourage and support consistency and quality in client work Provide service design direction, and assure the quality of our delivery in collaboration with senior leaders as part of projects and complex services and programmes of work Build trust with teams and clients to create the right conditions for design to be successful in organisations Manage and hold client relationships as part of accountability for delivery outcomes Support and coach other designers, researchers and teams to support delivery outcomes and individual development goals Foster a culture of collaboration and continuous improvement on teams and across TPXimpact Stay up-to-date with the latest industry trends and technologies, and share this knowledge with others Support the Head of Service Design in how we develop and grow our service design practices inside TPXimpact; including recruitment, skills development, knowledge management and sharing. Support business development activities, including leading work for proposals and sales bids, and contributing to pitches and client presentations.

  • London, Greater London, United Kingdom Lead Careers Full time

    Job Title: Principal Landscape ArchitectCompany: Lead CareersLocation: London, United KingdomJob Type: Full-timeAbout the Role:We are seeking a highly skilled Principal Landscape Architect to lead project teams on diverse infrastructure schemes, masterplanning, and public realm design. The ideal candidate will have a degree in Landscape Architecture,...


  • London, Greater London, United Kingdom Service Design Magazine Full time

    Role OverviewService Design Magazine is seeking a highly skilled Senior Service Designer to join our team. As a key member of our design leadership team, you will play a vital role in shaping the future of digital services within HMPPS.About the RoleThis 14-month fixed-term appointment covers maternity leave and offers an exciting opportunity to develop...

  • Service Designer

    5 months ago


    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Service Designer Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences? Contract: Permanent Working hours: 35 hours...

  • Kitchen Designer

    5 months ago


    London, United Kingdom Designer Recruitment Limited Full time

    **Designer Recruitment are working on an exciting new project offering Kitchen Designers in the UK an opportunity to work in Australia. This would be a fully sponsored role and our client would conduct all necessary paperwork on your behalf. What a fantastic chance to do the job you love in one of the world's most sought-after travel destinations.** This is...


  • London, Greater London, United Kingdom Secret Intelligence Service Full time

    Design Lead for Branding and Print:We are seeking an experienced Graphic Designer to lead our branding and print design efforts. The successful candidate will have a strong background in graphic design, with excellent skills in Adobe Creative Cloud (InDesign, Illustrator, Photoshop) and motion graphics. They will also possess strong leadership and...

  • Service Design Lead

    3 weeks ago


    London, Greater London, United Kingdom ENGINEERINGUK Full time

    Service Design Lead Job DescriptionThe position of Service Design Lead at ENGINEERINGUK is a key role that requires an experienced professional to introduce and establish Service Design practices across the company's deliverables. This technical, hands-on role involves close collaboration with customers and engineering teams to drive excellence in service...

  • Service Design Lead

    3 weeks ago


    London, Greater London, United Kingdom Anson McCade Full time

    Service Design Lead OpportunityAnson McCade is seeking an experienced Service Design Lead to join our multi-disciplinary team.The successful candidate will lead interaction and service design activities, ensuring all design work is rooted in an understanding of the target audience.Key Responsibilities:• Lead client workshops and creative brainstorming...

  • Service Design Lead

    5 months ago


    London, United Kingdom Sanderson Recruitment Plc Full time

    **Role: Service Design Lead** **Rate: £650 p/d Outside IR35** **Location: South Coast - AD hoc travel** **Duration: 3 months initial** We are looking for a Service Design Lead to facilitate design sprints for a financial services company. The main focus of this role is work closely with product to develop and prioritise a journey backlog to provide focus...

  • Urban Designer

    5 months ago


    London, United Kingdom Lead Careers Full time

    **Role - Urban Designer** **Location - London** **Salary - £30 - £36K** Are you a talented Urban Designer with between 2 - 5 years' experience? Would you be interested in a fantastic role with a forward-thinking Consultancy with access to a wide variety of projects? This well-known Multi-Disciplinary Practice have an impressive portfolio of global,...


  • London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    We are looking for a Building Design Lead to join our team at Service Care Solutions Ltd. As a key member of our team, you will be responsible for leading design analysis and working closely with supervisors to ensure successful project delivery. With a salary range of £55,000 - £65,000 per annum, this role offers a great opportunity for career...


  • London, Greater London, United Kingdom Anson McCade Full time

    About the RoleAnson McCade is seeking a highly skilled Lead Service Designer to join their growing digital practice. The ideal candidate will have a proven ability to lead service design projects and collaborate with stakeholders to deliver high-quality outcomes.Key ResponsibilitiesLead service design projects with multiple designers and manage complex...


  • London, Greater London, United Kingdom TPXimpact Full time

    Lead Service Designer PositionWe are seeking a highly skilled Service Design Lead to join our team at TPXimpact.This role offers an exciting opportunity to shape service design best practices and lead by example, playing an important part in how we develop our Service Design community of practice.The successful candidate will be responsible for providing...


  • London, Greater London, United Kingdom Lead Careers Full time

    Job Title: Principal Landscape ArchitectWe are seeking a highly experienced Principal Landscape Architect to join our team at Lead Careers. As a key member of our Landscape and Urban Design Team, you will be responsible for leading and managing large-scale projects, working closely with clients and stakeholders to deliver high-quality results.Key...

  • Service Design Lead

    4 weeks ago


    London, Greater London, United Kingdom REDCAT DIGITAL Full time

    Job DescriptionWe are seeking a highly skilled Service Design Lead to join our team at REDCAT DIGITAL. As a leading digital transformation consultancy, we partner with renowned clients in the energy sector to leverage cutting-edge technology and innovative design. Our mission is to drive business transformation through user-centered designs that enhance...


  • London, United Kingdom Lead Careers Full time

    **Role - Graduate Urban Designer** **Location - London** **Salary - £25 - £28K** Leadcareers are working on a fantastic, yet rare opportunity for a Junior / Graduate Urban Designer to springboard their career in London! This role is for an independent practice who encompass architects, designers and creatives and you will contribute to master plan...

  • Service Design Lead

    2 weeks ago


    London, Greater London, United Kingdom BOOTS Full time

    Company OverviewAt Boots, we're embarking on a transformative project to redefine our digital experience for customers and empower team members with intuitive tools. This is an exciting time to join our Digital team.About the RoleWe're looking for a seasoned Service Design Lead to join our growing User Experience (UX) team. As a key member, you'll lead and...

  • IT Service Design Lead

    5 months ago


    London, United Kingdom Transport for London Full time

    **Organisation** **-** Customers, Communication and Technology **Job** **-** Technology Service Operations **Position Type** **-** Full Time **Location: North Greenwich, London / Hybrid Home Working** **Salary: £65,000 - £72,000 plus fantastic benefits** **About us**: The TfL Technology and Data Directorate develop and maintain complex Payment Systems...

  • Lead Service Designer

    6 months ago


    London, United Kingdom UK Export Finance Full time

    **Details**: **Reference number**: - 345327**Salary**: - £56,430 - £71,060- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - Digital Data and Technology (DDAT), User Centred Design team**Type of role**: - Architecture and Data - Other**Working pattern**: -...

  • Service Design Lead

    3 weeks ago


    London, Greater London, United Kingdom undisclosed Full time

    Eden Brown Synergy is working in partnership with a Public Sector Organisation in Lancashire to recruit a Service Designer on an interim basis.Job PurposeThis role involves leading the creation of a Service Design Pack for our existing Oracle Fusion instance, working closely with team members and SMEs within the business.ResponsibilitiesThe successful...


  • London, Greater London, United Kingdom Lead Careers Full time

    We are seeking a seasoned Project Leader to join our multidisciplinary consultancy as a Lead Principal Landscape Architect.Company OverviewOur client is a large consultancy with offices throughout the UK and overseas, offering a wide range of projects in various sectors.Salary and BenefitsA competitive salary of £45 - £55K per annum, alongside a generous...