Senior User Experience Designer

3 weeks ago

Westminster, United Kingdom City of Westminster Council Full time

**About Us**:
**THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES**

Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.

Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small businesses were still struggling to get connected to fibre. Without gigabit-capable broadband, some companies even resorted to biking memory sticks around the city, simply to share files with clients.

Although still in a junior role, David took the initiative and successfully made the business case for £2.8 million of European funding to support connectivity for small businesses across Westminster. Feedback from businesses has been overwhelmingly positive as the project has enhanced their communications with clients, the new connectivity allows them to make video calls and work remotely. As the pandemic hit and many more people needed to work from home, it became clear just how vital this investment had been.

Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving and David is heading up a service of his own: Digital Place. Businesses and careers move quickly in Westminster.

**The Role**:
As Senior User Experience Designer you can make your own powerful contribution to our brand new Digital & Innovation Service. Bringing a relentless focus on delivering the right outcomes for our users, you’ll be part of the UX Leadership team within Customer Experience & Digital. This is a high-profile, high-impact role. As we embrace whole new ways of working, you’ll enjoy scope to drive real change to the digital landscape and the culture of Westminster City Council.

You’ll be at the heart of an ambitious programme which stems from an important realisation: that we can best address the challenges and opportunities facing residents, businesses, visitors and workers across Westminster by embracing innovation, technology, and partnerships. The programme brings an inclusive, user-centred, participatory and problem-led approach to delivering quality services and world-leading experiences for everyone we serve.

You’ll be responsible for building a user experience, content and interaction team and community, and for building strategy, architecture and guidelines. As well as setting direction and developing your team, you will take a direct role as user experience, content and interaction designer for our most complex services. This will include creating and iterating content for Westminster’s most vulnerable residents. You’ll also help senior leaders understand how transforming the way they communicate with customers can improve their services.

Working across the whole of our Digital & Innovation portfolio, you’ll support core IT, technology, customer, digital and Smart City aspects. We will look to you to help us build content which reflects cross-government content design standards. You’ll be instrumental in making sure we speak to all our users in consistent and accessible ways, regardless of the channel or service they’re using.

Along the way, you’ll work with talented colleagues in User Research, Service Design, User Experience Design, Online and Digital Transformation, and Customer Service. Together, you’ll help Westminster become The Digital Local Authority. And ultimately, you’ll help us deliver better outcomes for the people of Westminster.

Please refer to the **Job Description** for more information.

**About You**:
An experienced people manager with coaching and mentoring skills, you have a proven ability to communicate and influence at all levels. Naturally, you also demonstrate a wealth of digital know-how - from software development, to designing and publishing content, and optimising interaction. While direct local authority experience is not essential, an understanding of the public sector culture and context would be helpful. Knowledge of agile working and the cross-government DDAT framework are vital.

You have experience of collaborating with other disciplines to create amazing user experiences in digital and non-digital services. You also demonstrate experience of using analytics, user feedback, and user research to evaluate and improve user experience. Crucially, you are comfortable working with product teams across multiple channels and services to create clear content. You’ve also written user experience, content and interaction strategy and designed user experience architecture.

**What We Offer**:
Westminster is an amazing place. We are home to over 250,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making

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