Senior Service Designer

1 month ago

Westminster, United Kingdom City of Westminster Council Full time

**About Us**:
**THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES**

Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.

Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small businesses were still struggling to get connected to fibre. Without gigabit-capable broadband, some companies even resorted to biking memory sticks around the city, simply to share files with clients.

Although still in a junior role, David took the initiative and successfully made the business case for £2.8 million of European funding to support connectivity for small businesses across Westminster. Feedback from businesses has been overwhelmingly positive as the project has enhanced their communications with clients. The new connectivity allows them to make video calls and work remotely. As the pandemic hit and many more people needed to work from home, it became clear just how vital this investment had been.

Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy.

**The Role**:
As a Senior Service Designer on a one year fixed term contract with our Housing Department you can make your own powerful contribution to Westminster’s success. Running innovative discovery projects as you work with design colleagues, developers, business analysts and other stakeholders, you’ll be on a proactive journey of delivery. With user need at the heart of our ambition to improve outcomes for everyone who lives, works and plays in Westminster, you could be asked to work in a variety of ways. These range from joining a team working to iterate a product, being a member of a Project team using Agile/Waterfall methodologies to deliver agreed outcomes, or working with a Service team delivering against a set of requirements.

Whichever multi-disciplinary team you work with, you’ll be focused on driving cultural change. Specifying and designing end-to-end services for our most complex and interdependent services, it’ll be your job to help define user needs, business objectives, the scope, constraints, evaluation and prioritisation of user stories, and the identification and mitigation of design challenges. We’ll also expect you to work with our senior leaders to identify opportunities and solutions, including improvements in information systems, data management, practices, organisation and equipment.

Working with a number of service areas to map their business flows, inspire their ambition and help them streamline their processes, you’ll prototype services and interactions to help them understand the possibilities of transformation. Committed to ensuring that everyone’s views are considered, verified and validated, we’ll also expect you to take a lead role in the iterative design and development process, and undertake impact analysis on design options while taking account of the different levels of sophistication of our users.

Please refer to the **Job Description** for more information.

**About You**:
With a deep understanding of service design skills, principles, practices and methods, you’ll have well developed knowledge of modern technology, including the cloud, architecture, Agile delivery methods and software development, as well as user-centred and service design. Capable of building accessible online services, you should also have experience of the cross-government DDAT framework and wider developments in government digital transformation.

We’ll look for a successful track record of working across multi-disciplinary teams to deliver digital products, and of using Agile methodology in a large and complex organisation. You should also have significant experience of balancing client, organisational and technical needs, of working as a service designer in teams that are building products and platforms, and of taking an active part in the public sector digital community.

**What We Offer**:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile

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