Senior Hardware Asset Officer

3 weeks ago

Westminster, United Kingdom House of Commons Full time

**Details**:
**Reference number**:

- 265849**Salary**:

- £33,000 - £33,000- £33,000 per annum, pro rata**Job grade**:

- Other- B2**Contract type**:

- Permanent**Business area**:

- Parliamentary Digital Service**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- WestminsterAbout the job

**Job summary**:
We are currently hiring a Senior Hardware Asset Officer to join the Hardware Asset Management Team (HAM) in the Digital Customer Services directorate at the Parliamentary Digital Service. This is a part time role and we are looking for someone to work for 3 days a week (Monday - Wednesday).

In this role, you will ensure that Parliament’s IT hardware assets allocated by the team are appropriately controlled and managed and provide accurate and reliable information about those assets when and where required. You will be responsible for maintaining suitable stock levels to meet fluctuating demand.

The Hardware Asset Management Team (HAM) operates in a fast-paced environment therefore focus and attention to detail are key. You will be working with the other Senior HAM Officers to ensure the team’s targets are met, as well as providing support and being a point of escalation to ensure the smooth running of the team. The post will be required to help unload deliveries at least twice a week.

This is an excellent opportunity to either expand your experience in asset management or transfer your excellent organisational and customer service skills into IT hardware and contribute to the success of this complex and customer-centric team.

**About The Team**

The Hardware Asset Management Team (HAM) is part of the Provisioning Team in the Parliamentary Digital Service. The Provisioning Team is responsible for the procurement and distribution of Hardware and Software to Members, their staff as well as Administration Staff across both Houses of Parliament. The HAM team focus on the procurement of hardware and its allocation to Members of both Houses and the Administration both at Westminster and in remote locations.

**About Us**

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

**Job description**:

- Ensure all customer groups can obtain new or refurbished IT equipment as required and per SLAs.
- Take responsibility for managing the team’s workload and assign cases to the rest of the team resolving any issues before hand if possible.
- Take responsibility for managing the Team’s general inbox, SharePoint site and Intranet Pages updating these as required.
- Act as the main point of contact for the team to resolve queries from customers, suppliers and colleagues.
- Provide appropriate technical advice to customers and help them order appropriate hardware for their needs.
- Manage exceptions to policies appropriately and escalate issues to the Head of Provisioning as appropriate.
- Under the direction of the Hardware Lifecycle Coordinator assist with all activities related to the proactive replacement of IT equipment following lifecycle policies.
- Take ownership of the asset register to ensure it is as accurate as possible. Assist with FoI requests and proactive publication of data.
- Take ownership of stock control and put in place a system so that the team always holds appropriate levels of stock.

The above list of key responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and banding of the post.

**Person specification**:
This is a part time role, and we are looking for someone to work for 3 days a week (Monday -Wednesday).

Criterion 1
Excellent knowledge and experience of Hardware Asset Management processes and procedures in a complex environment with multiple budgets and processes, and ability to ensure they are followed correctly.

Criterion 2
Excellent attention to detail. Able to accurately record complex data in large data sets, produce reports and spot mistakes. Use of Microsoft productivity tools on a day-to-day basis including Excel to an intermediate level (or have the aptitude to learn to this level).

Criterion 3
Ability to work collaboratively across a range of teams ensuring the best outcome for the customer, whilst upholding the values of equality, diversity and inclusion.

Criterion 4
A strong understanding of financial principles, making purchases and maintaining stock levels, w

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