Customer Service Advisor
4 days ago
**Customer Service Advisor**
**£20,400 + bonus of up to £600 per month**
**Leicester**
**The Company**
Leicester based retailer, specialising in home entertainment and domestic appliances, delivering directly to customers nationally for over 30 years.
**Why Would I Want to Work Here?**
You will be based in an outstanding Head Office and due to continued business growth, you will join a thriving team of 12 Customer Service Advisors. The hours of work are Monday to Friday 9am to 5:30pm with the need to work two weekend days per four week period - this is on a rota and can be swapped if required. Vibrant, energetic team that works together to achieve a team goal. Free onsite parking and is also accessible via public transport.
**The Essence of the Role**
This role is all about connecting with the customer and doing everything you can to make the experience of buying from this retailer a good one. Your role is to get the best possible outcome out of every contact with a customer. You need to be passionate about listening to customers, about communication with customers effectively and taking ownership of their query through to a successful conclusion.
**The Scope of the role**
- Manage any queries, feedback or escalations with manufacturers or third-party delivery companies
- Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience
- Ensure each customer has a positive experience and will become a repeat customer
- Deal with day to day administration tasks within the department
- To optimise the performance of the Customer Services Team by continually improving our customer’s experiences
**Prerequisite**
- Customer service, Call centre environment experience
- Professional, polite, friendly telephone manner
- Ability to work under pressure, under own initiative
- Ability to work with Computer systems
- Excellent time management experience
ID: 5332
**Salary**: Up to £20,400.00 per year
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Work Location: One location
Reference ID: 5332
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