Telephone Advisor

2 weeks ago

Luton, United Kingdom HR GO Recruitment Full time

HRGO are recruiting **Telephone Advisors** in the Luton area for a trusted public health organisation.

You will be required to answer incoming calls and direct them to the appropriate clinician/practitioner in a timely manner. This is a 3-month contract.

**Duties also include**:
- To be the first point of contact for the service user or carer/relative.- Inputting new referrals onto data systems- To provide information to callers in response to enquiries for information, accessing relevant electronic/web-based information directories- To check the electronic patient systems to establish whether an individual is previously/already known and open to the organisation.- Entering appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative requirements.- To establish priorities, work independently, and proceed with objectives with mínimal supervision.

**Necessary Skills/Requirements**:
- Excellent accurate keyboard skills- Excellent telephone skills and manner- Proficient in use of computerised patient electronic record systems.- Proficient in the use of Microsoft- The ability to organise and prioritise own workload and to work under pressure/within agreed timescales.- Ability to work flexibly as part of a team- Ability to communicate effectively when under pressure.- Good customer care skills and appreciation of confidentiality

**Immediate start is available**

You will be required to work 5 days out of 7 and hours of work will be between 08.00 - 21.00. Shifts are 7.5 hours.

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