Spoc/rms Telephone Advisor

3 weeks ago


Luton, United Kingdom Cambridgeshire Community Services NHS Trust Full time

We have an exciting opportunity to expand our team of Single Point of Contact (SPOC)/RMS Telephone Advisors within the Referral Management Service (RMS). If you are enthusiastic, motivated and have excellent communication skills we would like to hear from you.

The SPOC/RMS is staffed by qualified Clinicians who are supported by SPOC/RMS Telephone Advisors with the skills necessary to determine the most effective pathway for delivery of patient care in a timely manner. The post holder will work closely with the Clinicians in the team on a rota basis. Processing referrals, answering a variety of telephone calls and utilising strong initiative skills to provide excellent administration support throughout the shift.

Whilst this rewarding non-clinical role can be fast paced and challenging, full support and training will be provided and the Trust is committed to staff development.

We are looking for flexible staff that are able to work over 7 days per week and support the delivery of a 24 hour service.



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