Customer Training Support Advisor
3 weeks ago
Job Title: Customer Service Advisor
Permanent
Hours: Full time, Monday to Friday, 9:00am-5:00pm, hybrid 2 days from home (After probation)
Connect2Employment are recruiting for an Luton based organisation that are leaders in their field of supply of quality products. Training and support is provided but you will need some of the following skills:
Answering high-volume customer and account manager phone calls within 3 rings
Responding to customer and account manager emails
Ensuring accurate entry of wines at the right price
Processing collections and credits with investigation of correct reason codes
Setting up and supporting customers for SwiftCloud online ordering
Managing complaints and queries
Creating ad-hoc reports for customer and sales teams using Excel Cube templates
Undertaking special projects to improve department efficiency
Manning the incoming email inbox, categorizing messages for team action
Providing second-line support for customer delivery problems and failures
Managing ongoing updates of customer delivery instructions and time windows
Entering, uploading, and managing customer special prices and discounts
Confident in speaking with customers, sales teams and our partner LCB to resolve any issues in way of email or a phone call.
Care about the customer and giving them great service
Good communicator both verbal and written - excellent telephone manner
Take some responsibility for own development by highlighting any training or support needs
Maths, English & highly numerate.
Previous experience in customer service role
Computer literate - proficient with Microsoft Outlook, Excel and Navision
Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
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