Telephone Advisor

2 weeks ago

Luton, United Kingdom Page Personnel Finance Full time

**Client Details**

The client are a public sector and government organisation

**Description**

Key responsibilities of this telephone advisor role include:

- To be the first point of contact for the service user
- To answer all incoming telephone calls and appropriately re-direct them across the organisation
- Responsible for inputting new referrals onto data systems
- Provide information to callers in response to enquiries
- To identify referrals requiring immediate response and re-direct to appropriate single point of access clinician/practitioner

**Profile**

The successful telephone advisor will have
- Excellent accurate keyboard skills
- Excellent telephone skills and manner
- Proficient use of electronic record systems
- Proficient in the use of IT systems (word and excel to a high standard)
- Organisational and prioritisation skills
- Ability to communicate effectively (when under pressure)
- Good customer service skills

**Job Offer**

Good working environment

ASAP start

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