Engagement Support Officer
6 months ago
**Engagement Support Officer**
Are you an experienced Administrator looking for a new opportunity?
Do you have experience of organising/managing meetings or events?
Are you an excellent communicator who enjoys engaging with a variety of audiences?
If this sounds like you, read on to find out more
**Who We Are**
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
Our Regional Centres are located at Hillington, Cardonald, Clydebank**,** South Queensferry, Dundee and Aberdeen. **This post will be based in our Lumina Regional Centre. **NHS 24 also supports Hybrid Working for this role.
**The Role**
The role holder will provide comprehensive co-ordination and administrative support to the Engagement & Insights Team within the Transformation, Strategy, Planning and Performance Directorate within NHS 24.
**Key Responsibilities**
The post holder is accountable, with minimum supervision to the Quality Improvement and Evaluation Manager for the successful implementation of the following and will:
- Organisation of day-to-day administrative tasks across the team
- Prioritise and work flexibly to plan daily tasks and manage time effectively
- Establish effective stock management systems for both promotional items/resources and workshop activity materials
- Ensure appropriate distribution management of same, monitoring stock levels, ordering stock as necessary and reporting
- Maintain stakeholder data within appropriate files and systems
- Provide specific coordination support in arranging meetings/workshops/ teleconferences etc
- Provide administrative support for team wide projects, including diary co-ordination, high-level minute taking at meetings, maintaining logs and reports for team where appropriate
- Support the programme of insight work, potentially collating and extracting data from, for example, surveys, workshops, feedback and evaluation forms etc
- Maintain effective audit and research systems for monitoring, recording, filing and retrieving data ensuring all necessary information is available when required
- Promote and adhere to standards of good practice and the main principles of the Data Protection Act
- Liaise with a range of stakeholders both internal to the organisation as well as externally in supporting the portfolio of engagement and insight work
**Successful Applicant will have**:
- Relevant HNC qualification or equivalent work-related experience
- General administrative experience within an office environment, ideally with experience of working on event/meeting management and data analysis.
- Excellent communication and interpersonal skills, with the ability to respond to professionals and members of the public effectively.
- Excellent organisational skills.
- Ability to work effectively and efficiently under pressure
- Good knowledge of MS Office packages including Word, PowerPoint and Microsoft Outlook, Excel and Access
- Enthusiastic, self-motivated, flexible, and able to work on their own initiative.
**Benefits**
NHS 24 offers a complete benefits package, with a permanent contract on Band 3 £25,468 - £27,486 Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
- 35 days annual leave (rising to 41) pro-rata
- Development opportunities including study bursaries, e-learning and classroom based courses
- Enhanced pay for working public holidays
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services HELP, employee support and assistance
**Interested?
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