IT Support Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Venesky-Brown Full time
Job Opportunity

Venesky-Brown's client, a public sector organisation, is seeking an IT Support Analyst (2nd Line) for a 3-month contract with the option to extend. This role will involve a mix of working from home and in the office.

  1. Provide technical IT support using our Service Desk system, responding to requests in chronological order and within agreed Service Level Agreements.

Key Responsibilities:

  • Improving Performance
  • Analysis and Use of Evidence
  • Communications and Engagement
  • Self-Awareness
  • Excellent customer care, communication skills, and telephone manner.
  • Experience of working in an IT Support Service (2nd Line) or similar ITIL support role.
  • Windows Operating Systems (Windows 10, Server 2012/16).
  • MS Office 2016/365.
  • Microsoft Exchange Server 2016/365.
  • SCCM 2016.
  • Experience of troubleshooting Microsoft-based operating systems with emphasis on Windows 10 and Microsoft Office products.
  • Supporting customers who use Exchange online.

Desirable Skills:

  • ITIL Foundation qualified.


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