Financial Inclusion Advisor

4 weeks ago

Bradford, United Kingdom Anchor Full time

**Job Title: Financial Inclusion Adviser (Be Wise)**

**Location: Homebased
- Nationwide
- 5 positions available ( 1 x Kent/Essex, 1 x south west, 1 x west midlands, 2 x any location)**

**Contract & Hours: Full time, permanent**

**Salary: £34,000**

**About the role**:
Reporting into the Financial Inclusion Team Leader, you will be required to provide advice and support to residents and operational staff on financial inclusion matters including welfare rights, energy advice, affordability and tackling the cost of living.

You will assist residents, colleagues and applicants to claim benefits and take part in initiatives to maximise income which may include facilitation and distribution of hardship schemes.

The post holder will champion the delivery of advice and those services that support residents, applicants, colleagues and communities.

**Duties and responsibilities to include**:

- Provide advice in line with agreed procedures and guidance using the tools provided.
- Contribute to the updating of procedures when the need is identified.
- Encourage and support residents and colleagues to maximise their income through welfare benefits.
- Provide education and training to colleagues so they can ensure residents can enjoy their later life with Anchor
- Contribute to a positive reputation for Anchor through the provision of valued, high-quality advice.
- Maximise income for Anchor through enabling customers to pay their rent.

**About you**:

- You will be a self-motivated individual with a can-do attitude to provide high quality advice to colleagues and customers, and be able to manage your own workload on a day-to-day basis to meet agreed priorities and targets
- You will have:

- Ability to conduct affordability assessments
- Ability to deliver training on prepared topics.
- Understanding of energy advice and money saving tools
- Experience in working in a customer focussed service environment
- Expertise in a variety of welfare benefits and associated systems
- Expertise in the benefits system as it affects older people
- Experience in working with a database and handling confidential information

Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services. While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us.

**Anchor - a great place to work**

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

**A rewarding environment**

From health and happiness to finance and your career, we’ll give you all the support you need.

**Health & happiness**
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options

**Finance**
- Pension plan - contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more

**Career**
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website

**Celebrating diversity, celebrating you**

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.

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