Customer Advisor
7 months ago
Money green consultancy is currently seeking an experienced and professional individual to join their team in Bradford as a Customer advisor working in the financial field.
You may not know us, but our reputation is growing. We are a ethical business that believes that becoming debt free should be simple and affordable. Over the past year we have helped hundreds of people take control of their finances and we understand that everyone's situation is different. Our business predominantly focuses on IVA and debt management plans to help clients become back in control of their lives. In the future we also look to expanding our business and focusing on other campaigns such as life insurance and housing disrepair claims.
You will have a proven track record of being able to work well within a team and in a busy environment alongside your senior.
Your main job role is to have an input on each client case and make sure that customer satisfaction is high. As well as this you will handle important phone calls with each client and discussing their personal finances with them to calculate what will become affordable for them in the solutions that we have to offer. This will require high confidence levels and extremely good customer service skills as well as good telephone mannerism.
**Responsibilities**:
- Present a supportive, positive and enthusiastic attitude towards the job, the company and your colleagues at all times
- Convert Leads
- Provide and maintain accurate administration of your sales in order to process your sales commission - Maintain Key Performance Indicators (KPIs) to company standards
- Represent the company in a professional and courteous manner
- Achieve and exceed realistic sales targets
- Provide excellent customer service to existing and new customers
- Follow up existing clients renewals
- Good Time management skills
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£20,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Bradford: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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