![MyLife Bathrooms](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
3 months ago
**ABOUT OUR COMPANY**
Here at MyLife, quality is at the heart of everything we do. That’s why we seek passionate people that believe in our products, have pride in what they do, and can drive our business forward.
We have grown from a team of 4 to 120 employees, with 12 departments across 3 locations; Newry (Head Office), Wishaw (Scotland) and Southam (England). This success wouldn’t have been possible without the people behind the MyLife brand. Their customer-centric focus and ability to collaboratively work together has helped position us as one of the market leaders in the bathroom distribution industry.
If you’re looking for a career that will challenge you, offer personal development and reward you, please view our latest opportunities.
**MAIN PURPOSE OF ROLE**
**ACCOUNTABILITES**
This role will involve the following responsibilities:
Liaising with customers regarding orders and resolving any queries.
Processing customer orders using our ERP System Kerridge K8.
Checking stock levels and assessing the validity of orders.
Providing excellent customer service.
Liaising with other department within MyLife Bathrooms including the Area and National Sales Managers, the Operations Director, and Warehouse Managers.
Assisting with continuous improvement initiatives within the department.
**SKILLS KNOWLEDGE & EXPERIENCE**
- Essential Skills & Experience_
- Excellent verbal and written communication skills that allow you to help inform and advise our customers and colleagues clearly and effectively.
- Excellent organisational and time management skills.
- The ability to be resourceful and anticipate our customer’s needs.
- Proficient in Microsoft Office packages including Outlook and Word.
- Excellent attention to detail and accuracy in work.
- Take pride in their work and have a willingness to learn and ‘can do’ attitude.
- Desirable Skills & Experience_
- Experience in a similar role.
- Experience working with ERP/CRM system.
- Experience in the bathroom industry. Training will be provided.
**THE PACKAGE**
We offer a highly attractive package that includes a competitive salary, 4-day flexible working week, health/cash plan, life assurance, free on-site parking and employee discount.
**Job Types**: Full-time, Permanent
**Benefits**:
- Employee discount
- Life insurance
Work Location: In person
Reference ID: CSA/05/24
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