Customer Service Advisor
5 months ago
VANRATH are delighted to be assisting a major commercial truck organisation with the recruitment of **a Customer Service Advisor** in their **Newry** Branch.
This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting team.
**Salary**
£25,000 + Fantastic Benefits Package & Future Opportunities
**Responsibilities**
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
**The Ideal Person**
- Five GCSE passes (or equivalent) including English and Maths.
- Minimum 2 years experience in customer service dealing with calls and queries within a formal customer service environment
- Minimum of 2 years sales experience
- Excellent communication skills both verbal and written
- Proven track record at delivering results in a timely and professional manner
**Job Types**: Full-time, Permanent
**Salary**: £23,903.40-£26,074.24 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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