Service Advisor

4 weeks ago


Newry, United Kingdom Pybus Recruitment Ltd Full time
Job Title: Service Advisor

Job Summary:

We are seeking a highly skilled and experienced Service Advisor to join our team at Pybus Recruitment Ltd. As a Service Advisor, you will be the primary point of contact for customers, responsible for organizing and coordinating service and repair requirements to ensure 100% customer satisfaction.

Key Responsibilities:

  • Customer Service: Build rapport and qualify customer requirements, providing accurate estimates and scheduling work to meet customer needs.
  • Workshop Coordination: Liaise with After Sales to order parts, produce job cards, and coordinate valeting and other work.
  • Communication: Update customers on progress, check customer satisfaction, and invoice customers on completion of work.
  • Teamwork: Work as a full member of the dealership team, collaborating with colleagues and other teams to provide a seamless service to customers.

Requirements:

  • Essential Skills and Experience: Excellent communication skills, ability to build rapport with customers, excellent organizational skills, and previous customer service experience.
  • Desirable Skills and Experience: Previous service advisor experience in the automotive industry, working knowledge of CDK computerized system, and awareness of franchise brand and warranty claims procedures.

Benefits:

  • Competitive Salary: A competitive basic salary and company benefits, including state-of-the-art working environment, monthly bonus, and career progression opportunities.
  • Employee Wellbeing: Access to employee wellbeing services, including discounted car purchase scheme, discounted service/parts/bodyshop, and free parking.

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