Service Advisor
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Service Advisor to join our team at Pybus Recruitment Ltd. As a Service Advisor, you will be the primary point of contact for customers, responsible for organizing and coordinating service and repair requirements to ensure 100% customer satisfaction.
Key Responsibilities:
- Customer Service: Build rapport and qualify customer requirements, providing accurate estimates and scheduling work to meet customer needs.
- Workshop Coordination: Liaise with After Sales to order parts, produce job cards, and coordinate valeting and other work.
- Communication: Update customers on progress, check customer satisfaction, and invoice customers on completion of work.
- Teamwork: Work as a full member of the dealership team, collaborating with colleagues and other teams to provide a seamless service to customers.
Requirements:
- Essential Skills and Experience: Excellent communication skills, ability to build rapport with customers, excellent organizational skills, and previous customer service experience.
- Desirable Skills and Experience: Previous service advisor experience in the automotive industry, working knowledge of CDK computerized system, and awareness of franchise brand and warranty claims procedures.
Benefits:
- Competitive Salary: A competitive basic salary and company benefits, including state-of-the-art working environment, monthly bonus, and career progression opportunities.
- Employee Wellbeing: Access to employee wellbeing services, including discounted car purchase scheme, discounted service/parts/bodyshop, and free parking.
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