Service Advisor Role

7 days ago


Newry, United Kingdom Pybus Recruitment Ltd Full time
Job Title: Service Advisor

Pybus Recruitment Ltd is seeking a skilled Service Advisor to join their team. As a Service Advisor, you will be the primary point of contact for customers, responsible for organizing their service and repair requirements, and striving for 100% customer satisfaction.

Key Responsibilities:

  • Builds rapport and qualifies customer requirements
  • Agrees details of work to be carried out, including estimates and scheduling
  • Coordinates workshop activity to deliver agreed work, including liaising with After Sales and notifying customers on arrival
  • Updates customer database to maintain accurate records of work carried out
  • Assesses and records warranty claims as per manufacturer requirements

Requirements:

  • Excellent communication skills and ability to build rapport with customers
  • Excellent organizational skills and ability to work as part of a team
  • Computer literacy and working knowledge of Microsoft Packages, particularly Excel
  • Valid driver's license and ability to process information accurately and efficiently
  • Flexibility and previous customer service experience

Benefits:

  • Competitive basic salary and company benefits, including monthly bonus, 30 days annual leave, and career progression
  • State-of-the-art working environment and discounted car purchase scheme
  • Employer wellbeing services and free parking

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