Customer Leakage Support Agent
2 weeks ago
**Location**: Huntingdon
**Salary**: circa £23,000
**Contract**: Full Time/ Temporary until September 2023
**At Anglian Water our values are that together, we will**: Build trust, do the right thing, and we are always exploring
Who we are?
Integrated Maintenance & Repair (IMR) Alliance - Part of the Anglian Water network, focuses on infrastructure maintenance work and is responsible for: water network pressure management, finding and fixing leaks, replacing lead pipes and repairing burst mains.
What will you be doing as a Customer Leakage Support Agent?
The Customer Leakage Agent is an important customer 1st contact role for our leakage and customer measures of excellence targets. Your role will be to ensure that we operate strictly to our established policies and procedures, and you are a guide to help lead the customer through a journey that can at times be a difficult and frustrating journey.
You will have the opportunity to work with the wider Anglian Water team, liaising with relevant departments to organise and schedule inspections once remedial work is completed, working with the legal team to ensure legal obligations are adhered to and building strong working relationships with operational staff who have reported the customer leak.
What attributes are required?
What benefits do we offer?
Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do, here are some of the benefits on offer:
Bonus scheme
Private health care
Competitive pension scheme
23 days annual leave rising with length of service
Flexible benefits to support your wellbeing
Flexible working (dependent on your role)
Plus lots more
We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.
**Closing date**: 16th May 2023
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