Hospitality Applications Administrator

6 months ago


London, United Kingdom PPHE Hotel Group Full time

**Department**: Business Technology and IT

**Job Level**:Team Member

**Job Type**:Full Time

**Hours per week**:40

**Job Reference**:REQ9948

**Date Posted**:14 November

**Hospitality Applications Administrator - London**

We are hiring a Hospitality Application Administrator, reporting to the Hospitality Applications Manager, to maintain and improve the users’ productivity while providing the customers with a good experience when they request support.
- To always act in a professional and courteous manner, representing PPHE Hotel Groups highest standards of business conduct; exhibits a positive attitude, sharing information with co-workers as appropriate and works to promote a cooperative, productive teamwork environment.
- Monitor the PPHE IT Helpdesk system to ensure that support requests are tackled in a timely fashion in accordance with our Technical Support Process and SLA’s, assisting with testing and deployments.
- Monitor vendor Helpdesk systems and work with them to resolve issues in a timely manner.
- Where necessary, escalate issues/requests within the Hospitality Applications team and vendors.
- Conduct onboarding and offboarding employees including administering and maintaining end-user accounts, permissions, and access rights.
- To develop and maintain relationships with business partners both internally & externally.
- To be proactive in identifying critical business, technical and/or operational issues and then assist in driving issues to closure.
- To assist in delivering multiple initiatives in partnership with client teams.
- To assist with out of hours support on a rota basis with the rest of the Hospitality Applications team

**Benefits for a Hospitality Applications Specialist**:

- 30 Days of holiday a year (inclusive of bank holidays) increasing with years of service
- Flexible access to salary through Wagestream platform
- High focus on wellbeing and work life balance
- Open & transparent communication culture
- Competitive salary
- Discounted hotel staff rates for Park Plaza & Radisson Hotels worldwide
- Meals on shift
- Great learning and development opportunities with 8 hotels in central London offering excellent progression prospects
- Complimentary dry-cleaning
- Exclusive discounts for hotel restaurants
- Access to Benefitshub discount platform



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