Inbound Customer Service Advisor

3 weeks ago

Crewe, United Kingdom Likewize Full time

**Customer Service Advisor - Likewize**

Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize

Who are Likewize?

Likewize is an award-winning tech protection and support company that partners with the world’s best brands, banks, carriers and retailers. We help our customers enjoy their tech devices without any hassle, from supply and on-boarding, to insurance, premium tech support, repairs or replacements, trade-ins and renewals.

We are constantly evolving to meet the changing needs of our customers and deliver a high-quality service that they can trust.

What will you do?

As a Customer Service Advisor, you will be the voice of some of the biggest global brands and provide outstanding customer service over the phone. You will join our induction on the 15th May 2023 at our vibrant offices in Crewe.

Your main responsibilities will include:

- Showing empathy and understanding to our customers over the phone
- Using knowledge-based systems and other tools to deliver information or solutions to customers
- Escalating issues to supporting internal teams
- Using courtesy, tact and discretion in all communications with customers in order to provide first call resolution
- Supporting other areas of the business when and where required
- Keeping up to date with any product or process changes
- Respecting the value of information by following Likewize’s data protection / information security policies and procedures

What do you need?

To succeed in this role, you will need:

- Experience in providing excellent customer service
- Strong communication skills
- PC literacy
- Professionalism - Exhibits a strong work ethic and a positive attitude
- Adaptability - Able to cope with changing demands and priorities
- Teamwork - Works well with others and contributes to a positive work environment

What do we offer?

At Likewize, we care about you and your progression. We offer:

- A competitive salary and benefits package
- A supportive and collaborative culture
- A fun and dynamic work environment
- A range of learning and development opportunities
- Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
- Access to a GP at any time with prescriptions delivered to your home or work
- Enhanced Maternity, Paternity & Adoption
- My Perks that have hundreds of offers available with exclusive discounts and cashback on purchases
- A fully paid employee assistance programme
- Free access to the company gym
- Free onsite car parking
- The opportunity to earn an additional yearly bonus of 5% of your annual salary

**Job Types**: Full-time, Permanent

**Salary**: £22,000.16 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Yearly bonus

Work Location: One location

Reference ID: INB(UND883773
Expected start date: 15/05/2023

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