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Call Centre Inbound Customer Service Advisor

4 months ago

Crewe, United Kingdom Xpert Recruitment Solutions Ltd Full time

**IMMEDIATE INTERVIEW. Are you Passionate about Customer Service with excellent communication, listening & problem solving skills and want to build a career within a customer service call centre environment & make a real difference to the customer journey and experience then we would love to hear from you.**

**Due to growth & expansion we are recruiting additional inbound Customer Service Advisors to join our call centre customer support teams.**

**We are interviewing for these permanent roles APPLICANTS MUST BE ABLE TO START 9th JANUARY and 16th JANUARY 2023.**

We currently have several exciting Permanent Inbound Call Centre Customer Service vacancies available for motivated, customer focused individuals who are looking for their next challenge in a customer service environment.

We care about making a positive impact on our colleagues, customers, partners and the wider community. That's why we live by our values of we're positive, we're brave and we own it.

**The Role**:
As a Customer Contact Service Advisor, you will be responsible for answering Inbound calls from customers, answering a variety of questions regarding their account and coming to the best solution for the customer.

You will have to be empathetic over the phone and make sure to understand everyone's circumstances and end the call with a positive outcome for the customer.

**Key Responsibilities**:

- Speaking with customers over the phone via inbound calling
- Empathising and engaging with customers, getting them to tell their story and explain their situation
- To deliver a professional and consistent level of customer service
- Provide telephone-based support and guidance to customers
- Keeping internal systems up to date

**Skills & Attributes**:

- Ability to empathise and actively listen to customers
- Previous experience in customer service roles
- Ability to communicate with customers clearly and confidently over the phone
- Ability to prioritise and organise workload
- IT Skills

Could this be you?

**Job Types**: Full-time, Permanent

**Salary**: From £20,932.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Private dental insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Crewe: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)
- Administrative: 1 year (preferred)

Work Location: One location

Reference ID: CDE
Expected start date: 16/01/2023