Complaints Administrator

3 months ago


Halifax, United Kingdom Jagland Empire LTD Full time

We are looking for a complaints handler / litigation paralegal to join our team.

This position requires you to work throughout the week including weekends. You will have 2 allocated days off during the week (Monday - Friday).

**What does the role include?**
- Ensuring all complaints are logged accurately, acknowledged and a written response completed in accordance with contractual service level agreements.
- Performing preliminary classification of complaints.
- Escalating serious complaints in line with company procedures.
- Managing their own workload to ensure that complaints are fully investigated and responded to within SLA.
- Data gathering from other areas of the business in order to investigate all concerns raised in full.
- Resolving escalated queries before they become a complaint.
- Communicating effectively, both internally and externally, using appropriate methods of communication.
- Proactively managing claimant feedback in the interest of the business and continuous improvement
- Producing management information for internal customers.
- Any other reasonable request that is not specified in this job description.

**What are we looking for?**

We are looking for a confident person who can deal with complaints effectively. You will also need to have knowledge of the law regarding the motor industry and FCA regulations and be able to stay within it's guidelines. It is important that you are professional and kind at all times to ensure our customers maintain an excellent level of customer service.

**Job Types**: Part-time, Full-time
Part-time hours: 37.5 per week

**Salary**: From £22,000.00 per year

**Benefits**:

- Flexitime
- Free parking
- Health & wellbeing programme

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Ability to commute/relocate:

- HALIFAX: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Halifax, United Kingdom Jagland Empire LTD Full time

    We are looking for a complaints handler / litigation paralegal to join our team. **What does the role include?** - Ensuring all complaints are logged accurately, acknowledged and a written response completed in accordance with contractual service level agreements. - Performing preliminary classification of complaints. - Escalating serious complaints in line...


  • Halifax, United Kingdom Jagland Empire LTD Full time

    We are looking for a complaints handler / litigation paralegal to join our team. **What does the role include?** - Ensuring all complaints are logged accurately, acknowledged and a written response completed in accordance with contractual service level agreements. - Performing preliminary classification of complaints. - Escalating serious complaints in line...


  • Halifax, United Kingdom Jagland Empire LTD Full time

    We are looking for a complaints handler / litigation paralegal to join our team. This position requires you to work throughout the week including weekends. You will have 2 allocated days off during the week (Monday - Friday). **What does the role include?** - Ensuring all complaints are logged accurately, acknowledged and a written response completed in...


  • Halifax, United Kingdom Jagland Empire LTD Full time

    '''Duties''' We are seeking an Administrator to join our team. As an Administrator, you will play a crucial role in ensuring the smooth operation of our office and providing administrative support to our staff. Your organizational skills and attention to detail will be essential in managing various tasks and maintaining efficient office...


  • Halifax, United Kingdom Jagland Empire LTD Full time

    '''Duties''' - Maintain and update office records and databases. - Prepare and distribute correspondence, memos, and reports. - Assist with data entry and data management. - Coordinate and schedule meetings, appointments, and travel arrangements. - Manage office supplies and inventory. - Provide support to other team members as needed. '''Requirements''' -...

  • Administrator

    3 months ago


    Halifax, United Kingdom Oakleaf Recruitment Full time

    **Job title**: Administrator **Location**: White Windows, Fore Lane, Sowerby Bridge, Halifax, West Yorkshire, HX6 1BH **Rate Of Pay**: £11 per hour **Shift Patterns**: Part time, 25 hours per week, Fixed Term 6 months contract. **Information about the Role**: **Working as a Administrator at White Windows your duties will include the following**: - To...


  • Halifax, United Kingdom The Recruitment Fix Full time

    **Customer Service Administrator** Are you ambitious, hardworking, and looking for a new and exciting opportunity to join a very successful and dynamic Design and Project Management company? You will be responsible for the progression of order from receipt into business to completion with the customer. The Job. - Ensuring all administration duties are...


  • Halifax, Calderdale, United Kingdom Wakefield Council Full time

    Wakefield Council is seeking a dedicated Administration Officer to provide essential administrative support to our vital Liaison and Diversion Service in Calderdale. This role plays a crucial part in ensuring the smooth operation of the team, enabling them to effectively deliver their services. Your Responsibilities: Act as the primary point of contact...


  • Halifax, Calderdale, United Kingdom Wakefield Council Full time

    Wakefield Council is seeking a dedicated Administration Officer to provide essential administrative support to our vital Liaison and Diversion Service in Calderdale. This role plays a crucial part in ensuring the smooth operation of the team, enabling them to effectively deliver their services. Your Responsibilities: Act as the primary point of contact...


  • Halifax, Calderdale, United Kingdom Wakefield Council Full time

    Job Summary:We are seeking an experienced Administration Officer to enhance the quality and effectiveness of our Liaison and Diversion Service at Wakefield Council.Key Responsibilities:Act as the first point of contact for the team, handling incoming enquiries, correspondence, and complaints with minimal support.Contribute to a comprehensive administrative...


  • Halifax, Calderdale, United Kingdom Wakefield Council Full time

    Job Summary:We are seeking an experienced Administration Officer to enhance the quality and effectiveness of our Liaison and Diversion Service at Wakefield Council.Key Responsibilities:Act as the first point of contact for the team, handling incoming enquiries, correspondence, and complaints with minimal support.Contribute to a comprehensive administrative...


  • Halifax, Calderdale, United Kingdom Wakefield Council Full time

    Job Summary:We are seeking an experienced Administration Officer to enhance the quality and effectiveness of our Liaison and Diversion Service at Wakefield Council.Key Responsibilities:Act as the first point of contact for the team, handling incoming enquiries, correspondence, and complaints with minimal support.Contribute to a comprehensive administrative...


  • Halifax, Calderdale, United Kingdom Wakefield Council Full time

    Job Summary:We are seeking an experienced Administration Officer to enhance the quality and effectiveness of our Liaison and Diversion Service at Wakefield Council.Key Responsibilities:Act as the first point of contact for the team, handling incoming enquiries, correspondence, and complaints with minimal support.Contribute to a comprehensive administrative...


  • Halifax, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 358499**Salary**: - £25,310 - £30,968- pro-rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Part-time**Number of jobs available**: -...


  • Halifax, Calderdale, United Kingdom Huntress Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service professional to join our team at Huntress Search Ltd. As a Customer Service Coordinator, you will play a vital role in providing exceptional customer service and support to our clients.Key ResponsibilitiesOrder Management: Process and manage orders efficiently, ensuring timely...


  • Halifax, Calderdale, United Kingdom Huntress Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service professional to join our team at Huntress Search Ltd. As a Customer Service Coordinator, you will play a vital role in providing exceptional customer service and support to our clients.Key ResponsibilitiesOrder Management: Process and manage orders efficiently, ensuring timely...


  • Halifax, United Kingdom Huntress Full time

    On a day to days basis you will be dealing with a range of duties such as: - Scheduling Planned maintenance works for clients UK wide for all the necessary legal services - Coordinating Health and Safety audits bookings - Uploading compliance paperwork / certificates once works are completed - Accurately Typing and submitting client quotations - Dealing...


  • Halifax, Calderdale, United Kingdom Huntress Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service professional to join our team at Huntress Search Ltd. As a Customer Service Coordinator, you will play a vital role in providing exceptional customer service and support to our clients.Key ResponsibilitiesOrder Management: Process and manage orders efficiently, ensuring timely...


  • Halifax, Calderdale, United Kingdom Huntress Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service professional to join our team at Huntress Search Ltd. As a Customer Service Coordinator, you will play a vital role in providing exceptional customer service and support to our clients.Key ResponsibilitiesOrder Management: Process and manage orders efficiently, ensuring timely...


  • Halifax, Calderdale, United Kingdom Everlast Gyms Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Membership Experience Host at Everlast Gyms. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every member and guest has an outstanding experience in our club.Main ResponsibilitiesMaximise...