Cleaning Supervisor

6 months ago


Halifax, United Kingdom Mitie Full time

VACANCY:
Cleaning Supervisor 17 hours per week

Monday - Friday 1430 - 1800

LOCATION:
**Park Lane Academy, Exley Halifax**

REPORTING TO:
Premises Manager/Management Team.

OVERALL JOB PURPOSE

**To deliver a consistently high standard of customer service which meets the contract specification and maintain costs within the prescribed budget** Delivering the exceptional every day.

KEY RESPONSIBILITIES:
**Service Delivery**
- To ensure that the cleaning specification is fully implemented and adhered to.
- To ensure that a consistently high standard of cleaning service is delivered in accordance with the work schedule.
- To build customer relationships and ensure satisfaction with the cleaning service.
- To ensure that all site personnel comply with customer service / satisfaction systems.
- To ensure all customer queries and complaints are dealt with in a timely and effective manner and that the client is kept fully informed of what action has/is being taken.
- To be a working supervisor to work on area's to cover absence.

**Team Management**
- To recruit Operatives with the assistance of the Premises Manager.
- To train Operatives in cleaning tasks and health & safety issues relating to their job.
- To monitor and review the performance of Operatives to ensure high standards are delivered and maintained and provide training and coaching as required.
- To report any disciplinary matters to the Premises Manager
- To control and reduce labour turnover by ensuring the retention of good staff.
- To review the running of the contract to identify ways in which the productivity can be improved whilst maintaining cleaning standards.
- To ensure that payroll and signing in procedures are strictly adhered to.
- To ensure that all Company and Site rules are fully complied with for security purposes.
- To communicate Company and Branch information to cleaning Operatives.
- To ensure that the Company Health and Safety Policy is properly implemented and adhered to.

**Administrative Responsibility**
- To identify and take corrective action on variations to budget hours with the direction of the Premises Manager.
- To ensure that all Applicant Starter Forms are fully completed, are bona-fide and passed to the Premises Manager without delay in order to take up references.
- To ensure that payroll information is provided on time and accurately according to Company procedure and within budget.
- To record all training of Operatives and maintain training records as it occurs.
- To maintain the Site Personnel Records in accordance with the requirements of the client.
- To report all accidents and incidents as per the accident reporting procedure to the Premises Manager and have the appropriate documentation completed.
- To report all equipment failures to the Premises Manager and treat such equipment in accordance with Company procedures
- To advise the Premises Manager of all cleaning material requirements allowing sufficient time for delivery before stocks run out.
- To maintain the Induction training Information Manual with periodic updates as instructed from time to time
- To ensure that all Company Policies and Procedures are fully implemented, adhered to and communicated.

PERSON SPECIFICATION:

- Well motivated
- Reliable
- Proactive
- Responsible
- Flexible to carry out tasks and work a variety of hours
- Previous experience of cleaning.


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