Customer Service Representative
6 months ago
Tailored Recruitment Consultancy are working with an established Manufacturing business in Halifax to recruit an experienced Customer Service Advisor for their existing busy Customer Service department.
Reporting into the Customer Service Manager your job will involve
Order processing and order management in a timely and detailed manner.
Telephone queries and customer service calls.
Processing customer complaints, ensuring the best outcome for the customer and the company.
Produce weekly back order report and liaison with customers and relevant BDMs.
Generate quotations and deal with administration of paperwork.
Liaison and support of nationwide Business Development Managers.
Liaison with all internal customers & departments.
Pricing for individual accounts and collating all information in an accessible and central location.
Internal & external reporting, as required
Management and organisation of your own and shared sales inboxes
Efficient, timely & detailed correspondents with external & internal customers.
**The Person**
Determined, enthusiastic, self-motivated team worker
Planning and organisation
Strong problem solving skills
**Benefits**
The company offer hybrid working
Generous holidays
Pension
Free car parking
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£23,000.00 per hour
**Benefits**:
- Canteen
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Halifax (required)
Ability to Relocate:
- Halifax: Relocate before starting work (required)
Work Location: In person
Reference ID: JMS2421
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