Customer Service Representative

6 months ago

Halifax, United Kingdom Countryside Motorhomes Full time

**About us**

We are a fully remote team working to change the leisure industry with our friendly, customer-focused approach.

We're on the lookout for individuals who share our values of authenticity, commitment, and exceptional service. Whether you have years of experience in the motorhome industry or are eager to learn and grow, if you have a passion for creating happy customers and want to work in a place where your work truly matters, we'd love to hear from you.

**Job Overview**:
This fully remote and flexible Customer Service role involves engaging in friendly chats with customers about their motorhome and camping needs, serving as the warm first point of contact for our family-run dealership.

If you're the type of person who loves a good natter about motorhomes and caravans, has a quiet space where they can work from home on the phone during the day, and wants flexible hours - then this is the job for you You will find working here incredibly rewarding.

**About our Business**:
Countryside Motorhomes is a family-run motorhome dealership based in Halifax, West Yorkshire. We are dedicated to simplifying the motorhome buying and selling experience with a smile.

Our business thrives on good old-fashioned customer service. We pride ourselves on creating a welcoming environment for all our customers, ensuring they feel part of our family. As we continue to grow, we're looking for a friendly and enthusiastic Remote Customer Relations Specialist to join our team.

**The Role**:
As a Remote Customer Relations Specialist, you'll be the welcoming voice of Countryside Motorhomes, serving as the first point of contact for our customers.

This role involves speaking with new customers over the phone, understanding their needs, qualifying their inquiries, and preparing them for the next steps with our sales team. Your goal will be to leave every customer with a smile, fostering positive relationships and ensuring a seamless experience.

**Key Responsibilities**:

- Engage with new customers via phone to understand their needs, preferences, and experiences with motorhomes.
- Qualify leads and gather key information to ensure the sales team can provide tailored assistance.
- Maintain detailed records of customer interactions in our CRM system.
- Provide exceptional customer service that aligns with our family-oriented values.
- Work closely with the sales team to ensure a smooth handoff and continuity of customer care.

**Who We're Looking For**:
If you can easily make anyone feel at ease with your friendly banter, then you'll fit right in, and this job is definitely for you

Your ability to effortlessly engage and connect on a personal level, leaving everyone you speak to with a smile, is exactly what we need.

While your love for chatting is key, having experience with motorhomes and camping is just as important for this role. If you're someone who has spent time going on trips in motorhomes or caravans, or if camping trips are highlighted in your calendar, you'll find this job not only fitting but also incredibly rewarding.

Your firsthand knowledge and enthusiasm for the lifestyle will be invaluable in connecting with our customers, understanding their needs, and helping them embark on their own adventures. So, if talking about motorhomes and sharing camping tips comes as naturally to you as breathing, we can't wait to welcome you aboard.

**What We're Looking For**:

- Exceptional communication skills on the phone and a friendly, conversational demeanor.
- The ability to work independently with a high degree of initiative and motivation.
- Proficiency in using Computer CRM systems, Gmail, and Google Docs.
- A genuine interest in speaking with and assisting our predominantly older customer base.
- Someone who is looking for flexible working hours and enjoys the convenience of working from home.

**What We Offer**:

- A fully remote role with a flexible working schedule.
- The opportunity to be part of a close-knit family business where your work makes a real difference.
- Comprehensive training on our systems and processes.

**How to Apply**:
If you're passionate about providing exceptional customer service and enjoy connecting with people, we'd love to hear from you. Please submit your CV along with a cover letter explaining why you're the perfect fit for Countryside Motorhomes.

Join us and be a part of a team that values every conversation and every customer. At Countryside Motorhomes, you're not just starting a job; you're joining a family.

**Job Type**: Part-time

**Salary**: £11.44 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Work from home

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have a quiet space where you can work at home on the phone during the day?
- Do you have experience going camping in motorhomes or caravans?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 3 years (required)

Work Location: Hybrid re

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