Information and Support Assistant
2 weeks ago
**UE04: £22,630 - £24,715 Per Annum, Pro Rata.**
**Information Services Group / User Services Directorate / Help Services.**
**Open-Ended Contract - Permanent; Part Time - 25 Hours Per Week**
**Working pattern: Monday to Friday 9am-2pm**
**The Opportunity**:
This is an exciting opportunity to be a part of a flagship student support service known as EdHelp in a world leading University. Based within the University libraries, the Edhelp team provides front line support across a range of services including Library, IT, student finance and student administration. You will deliver excellent customer service, offering face-to-face and online help and information to users and resolving queries. You will contribute to the delivery of a welcoming, responsive and efficient customer focused service for students, staff and visitors of the University.
This post is based in Royal Infirmary Library which is located within the Chancellor's Building, Edinburgh Bioquarter, 49 Little France Crescent, Edinburgh EH16 4SB
**Your skills and attributes for success**:
- Customer focus and proven customer service skills.
- Proven communication and interpersonal skills.
- Problem solving skills and being accurate and methodical.
- Ability to manage a high volume of enquiries (face to face/online).
- Ability to work both in a team and independently, adapt to change, and to work flexibly in order to respond to shifting service needs.
Click **here **for a copy of the full job description.
**As a valued member of our team you can expect**:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits **pension scheme **, **staff discounts, **family friendly initiatives **, flexible working and much more. Access our **staff benefits page **for further information and use our **reward calculator **to find out the total value of pay and benefits provided.
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Interviews will be held in July.
If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our **right to work **webpages.
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
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