Information and Support Assistant

3 weeks ago


Edinburgh, United Kingdom University of Edinburgh Full time

**UE04 £23,144 to £25,138 per annum, pro rata (A revised salary range for this grade of £24,533 to £27,181 is planned to take effect from Spring 2024)**

**Help Services / User Services Directorate / Information Services Group**

**Contract Type - Open Ended**

**Part Time - 16.5 Hours Per Week (4.30pm-10pm Monday and Tuesday evenings, and 12-5pm on Sundays) semester only.
**What we can offer you**:

- A competitive salary of £23,144 - £25,138 (UE04) (pro rata for part time staff)
- A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance.
- Generous annual leave allowance of 40 days per year (inclusive of festive closure days)
- Highly competitive defined-benefit pension scheme with a substantial employer contribution
- A range of flexible working options to help prioritise work/life balance
- A day of paid leave annually for your chosen volunteering activity
- Access to excellent online learning and a Staff Scholarship fund
- Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more

Use our reward calculator to find out the total value of the pay and benefits for this role.

**What the job involves**:

- Providing frontline support to students, staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
- Giving excellent customer service while offering face-to-face and online help and information to users
- Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
- Resolving user queries whenever possible, passing on those which require more specialist help

View the full job description

**A bit about you**:

- Customer focussed with proven customer service skills
- Well developed written, verbal and interpersonal skills
- Ability to problem solve and be accurate and methodical
- Ability to manage a high volume of enquiries both face-to-face and online A proven ability to work well independently and as part of a team

**Application procedure**:
To apply, upload a CV and cover letter before 15 March 2024.



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