IT Support Analyst

2 weeks ago

Edinburgh, United Kingdom Shepherd and Wedderburn LLP Full time
  • To maintain and deploy the firms laptop and desktop operating systems and applications.
  • To test, commission and install new software, hardware and IT systems
  • Contribute to the development and documentation of IT procedures and processes.
  • Act as a technical resource in projects as directed by manager

Secondary Duties

  • To provide 2nd line application, OS and hardware support for internal and remote workers.
  • To resolve user issues in a timely fashion and to escalate with relevant details where appropriate
  • To carry out any other reasonable duties as requested by manager

Candidate Profile

  • Experience of OS and application deployment
  • Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience)
  • Experience of iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast
  • Patch Management
  • Service Desk experience providing support to a multi-site organisation.

Technical Skills/Experience

  • Demonstrates appropriate range of legal knowledge and, with assistance, can identify issues outside their expertise and seek appropriate assistance.
  • Demonstrates initiative to obtain relevant information to complete tasks.
  • Produces a solution best addressing requirements, with guidance.
  • Demonstrates potential to display effective communication skills

Business/Work Management

  • Works as part of a team to attain objectives within agreed timescales and budgets.
  • Keeps all clients and colleagues up-to-date with latest developments.
  • Complies with all firm policies and procedures, including financial.
  • Implements improvements in working methods.
  • Prepares well for meetings with guidance.
  • Makes effective use of the firm’s information management systems, and complies with all legal and regulatory requirements.
Other information

At Shepherd and Wedderburn we strive to provide a supportive, inclusive and high performance working environment, where everyone feels they belong. Diversity and inclusion is at the heart of our business and we welcome applicants from different backgrounds to all levels of the organisation. To foster inclusivity we particularly encourage applications from those who may be from underrepresented groups, including candidates from Black, Asian and minority ethnic backgrounds, LGBT+ people, disabled people and those from lower socio-economic backgrounds.

Shepherd and Wedderburn is committed to protecting the privacy and security of your personal information that we collect as a “data controller”. The information provided by you will be processed in accordance with our GDPR Privacy Notice for Applicants and Work Experience Students. If you are successful in obtaining paid employment with us, we will hold your information in accordance with our Personnel Data Retention Policy, which will be provided to you at the relevant time.

We will process the information you provide solely for the purpose of evaluating your application for employment. The information will be disclosed to the interview panel (if relevant), your line manager (if appointed), and Human Resources staff members. We may contact any references provided for the purposes of discussing your application, and will ask your permission before doing so.

If you provide any information deemed to be “special category” information under the General Data Protection Regulation, we may use this as follows:

  • We will use information about your disability status to provide appropriate adjustments to the interview process.
  • We will use any information provided in our diversity monitoring form about your race, colour, nationality, ethnic or national origin, gender identity, gender expression, social mobility background, religious beliefs, sexual orientation, any disability information, age, and marital/civil partnership status to ensure meaningful equal opportunity monitoring and reporting. Any analysis of this data will be done on an anonymous basis.

Should your application be unsuccessful, the information provided will be deleted within 1 year of a decision not to progress your application.

If you have any further questions about how we process and store your information, or your rights in relation to this, please refer to our GDPR Privacy Notice for Applicants and Work Experience Students (available at

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