Service Desk Operative
5 months ago
**Job Overview**:
**Main Duties**
To undertake a range of duties including:
- To answer calls as quickly as possible, raise tasks, log concise / useful information within the Archibus database and assign to a central planning function.
- To take a proactive approach to customer liaison and ensure concerns are dealt with or relayed promptly
- To understand and complete all work related documentation accurately and on time
- To attend and fully participate in training and appraisal activities as required
- To undertake additional duties in line with capabilities as required
- To handle routine and other delegated matters on behalf of Team leader, Supervisors and Manager as requested.
- To carry out work in a safe and diligent manner
***:
**What we are looking for**:
**Person Specification**
- Able to remain calm when dealing with calls in a pressured environment;
- Team Player with ability to work under own initiative when required;
- Strong numeracy and literacy skills, and strong commercial awareness;
- Able to understand and act on both verbal and written instructions / procedures.
**Health and Safety responsibilities**
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
**Information Security**
- Ensure compliance with Mitie's information security procedures in all activities;
- Proactively identify and report security risks to your manager;
- Report actual and suspected security incidents;
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