Hospitality Service Manager

4 weeks ago


Seascale, Cumbria, United Kingdom YHA Full time
Company Overview

YHA is a leading social enterprise that provides unique hostel stays and experiences that improve physical health, mental wellbeing and life skills. Our mission is to enrich the lives of all, especially young people.

About the Role

We are seeking a highly skilled Hostel Manager to lead our team at YHA Wasdale Hall. The successful candidate will be responsible for the day-to-day management of the hostel, including achieving targets across all aspects of the hostel operation, managing a team of employees and volunteers, and contributing to the team effort in the day-to-day operation of the hostel.

Key Responsibilities
  • Achieve targets across all aspects of the hostel operation
  • Manage a team of employees and volunteers
  • Contribute to the team effort in the day-to-day operation of the hostel
Requirements
  • Proven experience of working within the hospitality industry
  • Experience of people management, including recruitment, induction, development, conducting reviews and managing performance
  • Excellent customer service skills, with experience of handling difficult situations
  • Ability to manage varying pressures, including peaks in workload demands
Benefits

We offer a range of exclusive staff benefits, including 10 nights free hostel stays per year, access to YHA's staff discount and cash back portal, free YHA Membership each year, and access to support via our Employee Assistance Program.

Salary

The estimated salary for this role is £30,749 to £36,180 per annum, making it an attractive opportunity for those looking to develop their career in hospitality management.



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