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Customer Service Advisor
4 weeks ago
Based in Lewes - you will be answering inbound calls and deliver great customer service, work administration
- customer service advisor
**Client Details**
Our client based in Lewes - call centre and customer service.
**Description**
The Key Responsibilities for a Customer Service Advisor:
- Inbound and outbound queries for both Customer Service
- Provide comprehensive service, explain products & service benefits.
- Liaison with other internal departments
- Responsible for complying with caller Data Protection checks.
- Outbound and inbound call handling from customers
- Use knowledge of the products to establish reasons for cancellation and offer alternative solutions
- Respond to customer objections and demonstrate excellent problem solving skills
- Manage sales orders
**Profile**
The successful Customer Service Advisor:
- Strong MS Office skills, e.g. Outlook, Word, Excel
- An efficient and friendly telephone manner.
- Good written and oral communication skills
- Needs to demonstrate the ability to be a team player as well as work on an individual basis.
- Meet deadlines.
- The ability to review and resolve issues.
- Ability to stay calm and patient with challenging customers.
- Ability to multi task and work in a high-pressured environment.
- Ability to handle a high workload
- Experience in administration
- Confidence on the telephone
- Problem Solving Skill
- Ability to work as part of a Team
**Job Offer**
On Offer:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Sick pay
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