Customer Service Advisor

3 weeks ago


Lewes, United Kingdom Page Personnel Finance Full time

In the retail sector, answering inbound calls and working admin tasks. Delivering great customer service and work well within a team and solely.

**Client Details**

Our client based in Lewes, in the retail industry are looking for a Customer Service Advisor to join their team.

**Description**

**The Key Responsibilities for a Customer Service Advisor.**
- Manage own work load, working towards any targets given and share responsibility for all office and administration duties amongst the team.
- Liaise with other departments
- Providing a high level of customer service at all time.
- Accurately register and record complaints
- Listening and understanding the customers complaint and ensure the right solutions and remedies are sought
- Answer all incoming calls within 3 rings, re-directing calls and taking messages where necessary
- Take customer credit/debit card payment for non-account holding customers when processing their orders.
- Responding to all sales orders and customer queries

**Profile**

**The Successful Customer Service Advisor will**:

- Strong MS Office skills, e.g. Outlook, Word, Excel and learn to use new in-house systems
- An efficient and friendly telephone manner.
- Good written and oral communication skills with customers and internal partners.
- Needs to demonstrate the ability to be a team player as well as work on an individual basis.
- Ability to plan and prioritise their day to day workload to meet deadlines.
- The ability to review and resolve issues.
- Ability to stay calm and patient with challenging customers.
- Ability to multi task and work in a high-pressured environment.
- Ability to handle a high workload in an organised manner and to have an excellent standard within strict deadlines.
- Ability to deal with complaints or difficult calls whilst maintaining professionalism and empathy at all times
- Experience in administration
- Confidence and professionalism on the telephone
- Problem Solving Skills
- Ability to work as part of a team

**Job Offer**

**What is on offer**:

- 1 hour lunches
- £21,500 depending on experience
- 8am - 5pm



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