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Customer Service Advisor

4 months ago

Lewes, United Kingdom Page Personnel Full time

The successful candidate will provide excellent customer service, resolve issues efficiently, and contribute to the overall team performance.Client DetailsOur client is a leader in the manufacturing sector and searching for a customer service advisor to join their team. They are known for their commitment to quality and innovation, offering a diverse range of products to their clients and customers.DescriptionResponsibilities for a customer service advisorEfficiently handle customer queries and complaints, providing appropriate solutions and alternativesMaintain a positive customer relationship by providing excellent customer serviceWork collaboratively with team members to meet or exceed team goalsDocument and update customer records based on interactionsFollow communication procedures, guidelines, and policiesIdentify and assess customer's needs to provide satisfactionManage large amounts of incoming callsReport and escalate unresolved issues to the management teamProfileA successful Customer Service Advisor should have:Proven customer service experienceStrong communication and interpersonal skillsAbility to multi-task, prioritise, and manage time effectivelyA positive, patient, and empathetic attitudeJob OfferA competitive salary An inclusive and supportive company cultureHoliday leave commensurate with industry standardsOpportunities for professional development and growth