Customer Services Co-ordinator

3 weeks ago

Caerphilly, United Kingdom Ecolab Full time

Ecolab is seeking a **Customer Service Agent** who will use their high energy and social skills to partner with customers and help them achieve the maximum benefit from our products. As a team, we strive to exceed our objectives and help drive greater customer satisfaction. Join Ecolab and become part of a dynamic team that is passionate about the work they do.

**What’s in it For You**:

- Sharpen your professional business acumen
- Work for a stable, growing, global Fortune 500 company
- Flexi benefits

**What You Will Do**:

- Receive inbound customer calls
- Handle all calls in a prompt and courteous manner
- Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
- Complete calls on screen accurately while speaking with customers
- Process orders, pricing requests, and other ad hoc requests our customers
- Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues

**Position Details**:

- This position is located in Caerphilly. The working hours for this position are (09:00-17:00)

**Minimum Qualifications**:

- High school diploma or equivalent
- Experience working with SAP essential
- Prior experience utilizing a multi-line telephone system

**Preferred Qualifications**:

- Ability to interact professionally with others and work independently in a fast-paced environment
- Solid problem solving and interpersonal skills
- Excellent verbal and written communication skills
- Highly dependable

**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

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