Operations Co-ordinator

2 weeks ago

Caerphilly, United Kingdom Moorhouse Group Ltd Full time

The Company
The Moorhouse Group specialises in the provision of Business Insurance Policies.

We pride ourselves in being a leading provider throughout the business sector, of policies that may be standard or unique to commercial customer's insurance needs, in addition to Commercial Vehicles.

We are a highly technological Company moving forward with innovative systems in the Industry.


We are committed to creating a working environment where people can flourish and find the freedom to fulfil their potential.

You'll be joining a specialist company with a reputation for delivering a first-class service, offering a range of products to our valued customers.


The Role


The Operations Co-Ordinator is responsible for gathering and establishing business requirements for relevant activities and co-ordinating delivery of these activities across the organisation.

This includes organising and chairing meetings with internal and external stakeholders, and fully documenting all work in detail.

The Operations Co-ordinator is also responsible for systems audits across the business as well as maintaining integrations with our third party suppliers.


Principle Accountabilities

  • Coordinating project schedules, resources, equipment and information
  • Liaising with colleagues and third parties to identify and define project requirements, scope and objectives
  • Ensuring that clients' needs are met as the project evolves
  • Work with the Management Team to identify solutions to problems, to identify risks to the success of projects and to ensure business deadlines are met
  • Complete and maintain any necessary documentation related to processes and procedures.
  • Conduct system audits
  • Maintain integrations with third party suppliers, such as aggregators.
  • Work with colleagues to discuss solutions to problems and agree on techniques and timescales to be implemented.
  • UAT of all change throughout the business, which includes back office and websites
  • Effectively plan, document and organise own workload in consultation with line manager, in order to achieve and exceed service targets/standards.
  • Communicate to all levels within the company regarding business issues and risks.

Skills and Abilities

  • Strong initiative, forward thinking and problem solving
  • Business awareness and in particular the regulatory requirements and background driving our processes and customer interactions.

Experience of project co-ordination/management and business analysis with the ability for planning and forecasting

  • Ideally, experienced in insurance products and insurance software house systems
  • Strong Microsoft Excel and Microsoft Word
  • Strong documentation skills
  • Excellent interpersonal and communication skills, both verbal and written
  • Have the flexibility to cope with deadlines
  • Experience of the UK Financial Services industry

What's on Offer

  • Full time, permanent role
  • Competitive benefits package
  • Transport links
  • Enhanced holidays starting at 23 days, which increases to 25 days with service, plus bank holidays.
  • Healthy work/life balance
  • Smart Casual dress
  • Company Social Events and a dedicated social committee
  • Free Onsite parking
  • Recruitment referral programme
  • Uncapped bonus scheme
  • Optimised Health Plan
  • Company pension contribution
  • Sponsorship for Professional Qualifications
  • Development plan with long term career opportunities
  • Cycle to work scheme
  • Electric Vehicle scheme

Salary:
From £25,000.00 per year

Schedule:

  • Some flexibility will be required for testing and implementations

Job Types:
Full-time, Permanent

Salary:
From £25,000.00 per year

Schedule:

  • Overtime

Ability to commute/relocate:

  • Caerphilly, CF83 3HU: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Project management: 2 years (required)

Language:

  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

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