Customer Service Executive

3 weeks ago


Caerphilly, United Kingdom Nuaire Full time

**Customer Service Executive**

We are proud manufacturers of market-leading ventilation systems that save energy and improve indoor air quality. Established over 30 years ago, and now part of the Genuit Group, we make high quality and solution-based ventilation products for the domestic and light commercial building industry from our state-of-the-art Genuit manufacturing facilities across the UK.

**The Role**

Our customer service team provide customers, both internal and external, with point of contact services including ‘front-line’ receipt and handling of sales, product, technical and order enquiries and delivering customers with the excellent customer service they have come to expect from Domus. The Customer Service Executive will provide a professional and effective point of contact ensuring that a courteous, helpful and supportive service is provided to customers and colleagues alike.

**Responsibilities**
- Provide accurate information to customers and representatives on products, prices and lead-times.
- Process ‘Quick Quotations’ for Domus customers, negotiating project prices where required in line with the current company project pricing strategy and upselling appropriate products.
- Take every opportunity to turn an enquiry into an order and up sell ancillary products.
- Accurate and efficient processing of customer orders to deadlines.
- Liaison with internal colleagues to ensure the best delivery dates and answers to queries are secured to meet customer requirements.
- Resolve customer return requests and invoice queries promptly to ensure customer payments progress.
- Provide excellent customer service by being always helpful and courteous.
- Work in a spirit of co-operation with all colleagues to achieve team goals and targets.

**Person Specification**

**Key Behaviours**

Enthusiastic about customer needs, an effective communicator, self-motivated and able to work well under pressure. Embraces personal challenge, is resilient, organised, and has the ability to prioritise workload. Displays a positive demeanour and is receptive to developing and implementing new ideas. Able to work collaboratively with colleagues to deliver successful outcomes.

**Requirements (Knowledge and Experience)**:
Essential:

- Experience of working in a customer orientated, fast paced service environment.
- Excellent customer service skills.
- Good negotiation and influencing skills.
- Good organisation and time management skills.
- Highly detailed in approach, with good problem-solving skills.
- Self-motivated and able to maintain a confident, positive attitude.
- Team player with the ability to inspire and motivate others
- Good people, verbal and written communication skills.
- IT confident, ideally with working knowledge of Microsoft Word/Excel or equivalent packages.

Desirable:

- Good knowledge of ventilation products/ Merchant/Distribution market would be advantageous, but not essential as training will be provided.
- Awareness of commercial considerations around balancing customer needs and company requirements.
- A good standard of English literacy and Mathematics (GCSE or equivalent)

NVQ Level 2 and 3 Customer Service training or similar

Pay: Up to £22,466.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: JR100735



  • Caerphilly, United Kingdom Moorhouse Group Ltd Full time

    **Customer Services Executive** **The Company** The Moorhouse Group specialise in the provision of all types of Insurance Cover for Businesses. We pride ourselves in being a leading provider throughout the Commercial Market, of policies that may be unique to customers Business needs. We are an innovative, high technology company moving forward with...


  • Caerphilly, United Kingdom Moorhouse Full time

    **Customer Service Executive** **Who are we?** Moorhouse Group provides business insurance to tens of thousands of customers throughout the UK. We specialise in the provision of all types of Insurance Cover for Businesses, including Construction trades and Commercial vehicle insurance products. We pride ourselves in being a leading provider throughout the...


  • Caerphilly, United Kingdom ADVENTIX LIMITED TA Acro Service Corporation Full time

    **Summary**: - Pay rate: 10.77p/h (21k annual) - Experience in call center/customer service must have (Call taking experience) - Working hrs.: 24hr assistance, can be weekends and nights, flexibility is a benefit **Summary**: The main function of an administrative assistant/executive assistant is to provide high-level administrative support by conducting...


  • Caerphilly, United Kingdom Moorhouse Group Ltd Full time

    Customer Services ExecutiveThe CompanyThe Moorhouse Group specialise in the provision of all types of Insurance Cover for Businesses. We pride ourselves in being a leading provider throughout the Commercial Market, of policies that may be unique to customers Business needs. We are an innovative, high technology company moving forward with innovative systems...


  • Caerphilly, United Kingdom Focus Resourcing Full time

    Customer Service Executive at Established Company in Caerphilly Are you searching for an office-based role and possess experience in retail/customer service? Our client based in Caerphilly is seeking a Customer Service Executive to join their welcoming team. The Role: Provide precise information on products, prices, and lead times to customers and...


  • Caerphilly, United Kingdom PHS Group Full time

    **About The Role**: *** **Customer Service Executive at phs Greenleaf - Full Time, permanent position.** Greenleaf are looking for a Customer Service Executive to support its ongoing success and being the central contact point for our clients. **A day in the life of a Customer Service Executive will involve.** - Working efficiently and effectively to...


  • Caerphilly, United Kingdom PHS Group Full time

    **Customer Service Executive at phs Greenleaf - Full Time, permanent position.** Greenleaf are looking for a Customer Service Executive to support its ongoing success and being the central contact point for our clients. **A day in the life of a Customer Service Executive will involve.** - Working efficiently and effectively to resolve any customer requests...

  • Customer Service Role

    2 weeks ago


    Caerphilly, United Kingdom Focus Resourcing Full time

    Are you looking for an office based role and have retail/ customer service experience? Our established and growing client based in Caerphilly are looking to recruit a Customer Service Executive to join their busy but friendly team. The role is to provide a professional and effective point of contact ensuring that a courteous, helpful and supportive service...

  • Customer Service Role

    4 weeks ago


    Caerphilly, United Kingdom Focus Resourcing Full time

    Are you looking for an office based role and have retail/ customer service experience? Our established and growing client based in Caerphilly are looking to recruit a Customer Service Executive to join their busy but friendly team. The role is to provide a professional and effective point of contact ensuring that a courteous, helpful and supportive service...

  • Customer Service Role

    4 weeks ago


    Caerphilly, United Kingdom Focus Resourcing Full time

    Are you looking for an office based role and have retail/ customer service experience?Our established and growing client based in Caerphilly are looking to recruit a Customer Service Executive to join their busy but friendly team. The role is to provide a professional and effective point of contact ensuring that a courteous, helpful and supportive service is...

  • Customer Service Role

    2 weeks ago


    Caerphilly, United Kingdom Focus Resourcing Full time

    Are you looking for an office based role and have retail/ customer service experience?Our established and growing client based in Caerphilly are looking to recruit a Customer Service Executive to join their busy but friendly team. The role is to provide a professional and effective point of contact ensuring that a courteous, helpful and supportive service is...


  • Caerphilly, United Kingdom Net2Source Global Workforce Solutions Ltd Full time

    **Summary**: - Taking customer calls - Some experience in similar role must have, basic customer service knowledge. - Team works with 24hr assistance, possibility to work on weekends/night, but not a must. - Handle customer orders, service requests, and inquiries - Operate in customer service software and embrace technology while speaking with the customer...

  • Customer Service

    1 day ago


    Caerphilly, United Kingdom Focus Resourcing Full time

    We are currently looking to recruit an Customer service / Sales admin to work within our clients sales department following up contact calls.The objective of this role is to support business growth by generating business from these leads.Customer service and Account management experience preferable.36.25 Hours per week - Mon-FriKey Responsibilities Previous...

  • Customer Service

    2 months ago


    Caerphilly, United Kingdom NatWest Full time

    Join us as a Customer Service - Personal Banker in CaerphillyYou'll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals wherever they're based·You'll play a key role in supporting our Mobile Bank team, delivering banking services to our customersIn addition to around 100 hours of high quality training,...

  • Customer Service

    2 weeks ago


    Caerphilly, United Kingdom NatWest Full time

    Join us as a Customer Service - Personal Banker in CaerphillyYou'll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals wherever they're based·You'll play a key role in supporting our Mobile Bank team, delivering banking services to our customersIn addition to around 100 hours of high quality training,...

  • Customer Service

    1 day ago


    Caerphilly, United Kingdom Joseph Hughes Associates Ltd Full time

    Customer Service - Planner AdministratorCaerphilly areaPart Time role-8 hours per week Wednesday and Thursday afternoons£11 per hourGlobal Manufacturer To provide prompt, accurate information and update customers of the order status. To liase with Production and Purchasing to ensure customer requirements are fulfilled. To assess customer requirements and...


  • Caerphilly, Caerphilly, United Kingdom Holt Recruitment Full time £80,000

    Commercial Vehicle Sales Executive Job Title - Commercial Vehicle Sales Executive Location Caerphilly Salary up to £80000 per annum OTE Hours Monday to Friday 8am to 5.30pm My client a global commercial vehicle manufacturer is seeking an experienced Commercial Vehicle Sales Executive to join their team. Commercial Vehicle Sales Executive Job Role ...


  • Caerphilly, United Kingdom Page Personnel Finance Full time

    Working with a global leading organisation, the successful **Customer Service Advisor** will be the first point of contact for all calls coming into the call centre. You will be responsible for redirecting calls to relevant teams and supportingboth internal & external customers. The role will be fully office based, working 3 shifts - 8am-4pm, 9am-5pm and...


  • Caerphilly, United Kingdom Yolk Recruitment Full time

    **Customer Service Advisor** Are you passionate Customer Service Advisor who loves providing exceptional customer care and building lasting relationships? Do you thrive in a fast-paced environment where attention to detail and effective communication are key? If so, you may want to take a look at this role! Yolk Recruitment are collaborating with a dynamic...


  • Caerphilly, United Kingdom ALFA STAFF AND TRAINING Full time

    Customer Service Advisor - Caerphilly Alfa staff are currently seeking a Customer Service advisor for a client within the Caerphilly Area. Experience of working in a customer service role is required and computer literacy skills. Hours of Work Monday to Friday 9am to 5.15pm The Key Responsibilities for the Customer Service Administrator will be; Take...