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Travel Claims Administrator

3 months ago

Cardiff, United Kingdom International Medical Group Full time

**Role**: Travel Claims administrator**

**Company**: IMG

**Location: Cardiff - Office based or Remote**

**Salary**: £20,319 - £22,000 [based on experience] plus great benefits

**Hours**: 37.5 hours per week
- International Medical Group provides medical assistance and claims handling services to travel insurance policy holders and corporate clients across the globe. Our UK-based operations centre provides round the clock medical assistance to policy holders who suffer injury or illness while travelling overseas, and our dedicated claims team handles a huge range of travel claims from lost luggage to pet care._
- Various administrative duties such as external post, claims settlements (as advised) and attaching incoming mails to the correct area within the claims system
- To verify policy issues and issue the correct claims forms.
- To act in a support and administration role as directed by Claims Handlers
- To ensure all internal and external communications are dealt with in a professional, disciplined and courteous manner at all times
- To deal with enquiries from policyholders and clients on case related matters in a prompt, courteous and professional manner
- To ensure that any information given is within the terms and conditions of the travel insurance policy
- To ensure that all information obtained during a call is properly documented on the claim.
- To be familiar with GR’s published service standards and to ensure that any support provided is done so in accordance with these
- To carry out any other tasks as agreed with your Supervisor or the Head of Operations
- QUALIFICATIONS:_
- Strong written and verbal communication, delivered in a clear and professional manner
- Strong problem solving skills
- Computer literacy, including familiarity with Microsoft Office (Word, Outlook, Excel)
- A high level of accuracy.
- Ability to work under pressure in a close knit team
- Previous customer service experience in a similar role would be beneficial, but a positive, professional attitude and a desire to develop your skills are more important.

**What are you waiting for? We can’t wait to meet you**

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
- IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law._

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