Travel Claims Operations Supervisor

3 weeks ago


Cardiff, Cardiff, United Kingdom International Medical Full time

Position Overview: Our organization, International Medical, is in search of a Team Leader to enhance our Travel Claims Division. This role offers flexibility, allowing for remote or hybrid work arrangements, with a commitment of 37.5 hours per week, from Monday to Friday. The compensation package is competitive, with salaries ranging from £29,000 to £32,000, contingent on your experience.

Company Background: International Medical stands as a premier provider in the realm of International Medical Insurance, dedicated to delivering reassurance to individuals and businesses globally. We serve a diverse clientele, offering dependable products and innovative solutions tailored for those engaged in international living, work, or travel.

Key Responsibilities:

  • Oversee and mentor a team of Travel Claims Handlers, ensuring consistent delivery of high-quality claims services.
  • Provide training, support, and guidance to team members, conducting performance assessments and managing workloads to achieve service benchmarks.
  • Review and evaluate team performance, address escalated claims, and collaborate with other departments to enhance operational efficiency.

Candidate Profile: We seek individuals with 1 to 2 years of relevant experience in a comparable position, demonstrating a strong work ethic and the capability to operate independently or collaboratively. While experience in the travel insurance sector is advantageous, it is not mandatory. Essential attributes include meticulous attention to detail, outstanding communication skills, and the ability to inspire and motivate team members.

Equal Opportunity Commitment: International Medical is dedicated to fostering a diverse and inclusive workplace. We provide a competitive salary, flexible work options, opportunities for career progression, engaging employee events, and a comprehensive benefits package that includes dental insurance, health plans, and generous leave allowances.



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