Practice Administrator

5 months ago

Hemel Hempstead, United Kingdom Highfield Surgery Full time

**Highfield Surgery** is looking for an experienced, enthusiastic and self-motivate and efficient Administrator to support the Practice Manager and Clinicians in all aspects of the running of the surgery.

Ideally you will have previous experience of workforce planning and very good IT skills, along with good organisational skills and ability to work under pressure and to use own initiative.

**Working Pattern - Monday to Friday (25 -30 hours)**

**Please view Job description below**:
To provide general secretarial and administrative support to the Practice Manager, Doctors and Health Professionals. To manage data quality issues, provide advice and guidance to all practice staff in the use of the clinical system. To be a crucial part of the claims process for work undertaken as part of enhanced national or local services.

**Responsibilities**:

- To provide an efficient word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner adhering to the systems and protocols as required by local agencies and NHS England.
- To respond to patients and other agencies enquiries & requests to ensure that patients referrals are actioned appropriately, particularly urgent referrals.
- To manage recall systems to ensure that chronic diseases and conditions are reviewed annually and to ensure disease prevention national targets are met.
- To have good knowledge of IT to include word/excel and any new clinical system that are required from NHS England for us to use.

**Coding**:

- To utilise IT systems to:

- Record summary of new patient’s history on receipt of records
- Enter summary of information from letters/discharge summaries received from hospitals
- Enter clinical/treatment/management information from other agencies
- Scan and record/edit information/diagnosis received from letters
- Enter all episodes of care under appropriate coding
- Enter all new diagnosis under appropriate coding
- Send appropriate correspondence to patients usual GP

**General Admin**:

- To maintain the clinical rota/appointment system on Emis Web
- Monitoring MJOG/ AccuRx and utilising for recalls/campaigns
- To retrieve medical records and assist the completion of medical/insurance reports and copy records as required.
- PCSE processes: incoming/outgoing/deduction medical records.
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the secretarial & admin team during periods of sickness and annual leave.
- Maintain adequate supplies of office stationery
- To manage Petty Cash and banking
- **_To assist the Practice Manager_** with on an ad hoc basis including:
Managing staff leave/sickness cover/locums as required
- Claims as required
- Organising new staff IT access
- Planning/recording meetings
- Other clerical and administrative duties as required

This list is not exhaustive and may be amended to support the Practice to comply with the changing requirements within the NHS.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current leg

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