Sales Administrator

5 months ago

Hemel Hempstead, United Kingdom Smiths Detection Systems Ltd Full time

We now have an exciting opportunity for a Sales Administrator to join our sales team based in Hemel Hempstead with hybrid working. As a Sales Administrator at Smiths Detection, you will play a crucial role in supporting our sales team and helping to ensure customer satisfaction, satisfying customer requirements and establishing rapport with professional business practice that builds ongoing customer lifetime value.

You will be responsible for managing and processing sales orders and be the key point of contact for customers supporting with queries about products, orders and deliveries, as well as providing support for sales representatives and account managers. You must be a Goal-oriented individual who has a deep knowledge of customer service best practices.

If you are highly motivated and have exceptional organisational skills, drawing energy from being part of a team, we would love to meet you.

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Standard security clearance will be required including 3 years UK residency

**Responsibilities**:

- Check data accuracy in orders
- Contact clients to obtain missing information or answer queries
- Maintain and update sales and customer records
- Develop monthly sales reports
- Communicate important feedback from customers internally.
- Ensure sales targets are met and report any deviations.
- Stay up-to-date with new products and features

The Individual

Technical Knowledge and Skills:

- Prior experience within sales & order administration, logistics and customer service.
- Strong hands-on working experience of SAP.
- A high level of attention to detail.
- Strong analytical and problem-solving skills.
- Excellent oral and written communication skills.
- Ability to build effective relationships both internal and externally.
- Customer focused.
- Self-motivated and pro-active and able to work on your own initiative without close supervision.
- Work environment during normal or extended business hours includes employee’s residence, Smiths Detection location or other location as required.

Competencies and Abilities:

- The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
- The ability to make good judgements using the information available and making effective timely decisions.
- Willing and able to identify and support change and continuous improvement.
- Demonstrates the required technical knowledge and skills to achieve in their role.

**Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place**

Diversity & Inclusion

Smiths

**Benefits**:

- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Hemel Hempstead: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you willing to undergo a background check, in accordance with local law/regulations?

Work Location: In person

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