Customer Service Delivery Station Liaison
5 months ago
**At Amazon, we understand that work doesn’t stop on the job.**
**That’s why we have warehouse jobs that work for you.**
**Job title - **Customer Service Delivery Station Liaison
- **Location** - DCR3-Trojan Way, Purley Way 1L10 Croydon, CR0 4XL
- **Pay Rate** - £13.70
- **Shift**: Wednesday to Saturday 10:00am to 20:45pm
- **Contract Type**: Permanent
- Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
- **What will you do as a Delivery Station Liaison?**
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers’ parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.
- **What are your hours?**
This role requires working variable hours to match when customers need us most. You will work Sunday - Wednesday 10:00am - 8:45pm.
**What qualifications do we need from you?**
- Have the right to work in the United Kingdom without restrictions
- Experience in customer service, retail or hospitality industry
- Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
- Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
- Excellent time-management, organisational, and prioritisation skills.
- Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
- Ability to take ownership and be proactive. Intermediate computer literacy.
**What strengths will you bring?**
- Hard-working, articulate, and detail-orientated
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
- Pension Plan
- Competitive holiday allowance
- Health insurance
- Life insurance
- Amazon.co.uk discount
- Employee assistance program
- Organisational progression options
- Additional add-on benefits of your choice
You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central[CS4] to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
-
Customer Service Delivery Station Liaison
5 months ago
Croydon, United Kingdom Amazon Warehouse Full time**At Amazon, we understand that work doesn’t stop on the job.** **That’s why we have warehouse jobs that work for you.** **Job title - **Customer Service Delivery Station Liaison - **Location** - DCR3-Trojan Way, Purley Way 1L10 Croydon, CR0 4XL - **Pay Rate** - £13.70 - **Shift**: Wednesday to Saturday 10:00am to 20:45pm - **Contract Type**:...
-
Customer Service Delivery Station Liaison
5 months ago
Croydon, United Kingdom Amazon UK Services Ltd. Full time**What are your hours?** This role requires working variable hours to match when customers need us most. You will work Sunday - Wednesday 10:00am - 8:45pm. **What qualifications do we need from you?** - Have the right to work in the United Kingdom without restrictions - Experience in customer service, retail or hospitality industry - Flexible with regards...
-
Delivery Station Customer Service Associate
5 months ago
Croydon, United Kingdom Amazon.com Full time**Job title - **Customer Service Delivery Station Associate - **Location** - DCR3-Trojan Way, Purley Way 1L10 Croydon, CR0 4XL - **Pay Rate** - £13.70 - **Shift** - Wednesday - Saturday 10:00 - 20:45 - Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal....
-
Delivery Station Customer Service Associate
5 months ago
Croydon, United Kingdom Amazon UK Services Ltd. Full time**What are your hours?** This role requires working variable hours to match when customers need us most. You will work Sunday - Wednesday 10:00 - 20:45pm **What qualifications do we need from you?** - Have the right to work in the United Kingdom without restrictions - Experience in customer service, retail or hospitality industry - Flexible with regards to...
-
Delivery Station Customer Service Associate
5 months ago
Croydon, United Kingdom Amazon UK Services Ltd. Full timeHigh School or equivalent diploma Previous experience in Customer Service Ability to effectively prioritize work time to ensure efficiency Experience with Windows Operating Systems and Microsoft Outlook Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most customer-centric...
-
Delivery Station Customer Service Associate
5 months ago
Croydon, United Kingdom Amazon UK Services Ltd. Full timeAt Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve...
-
Stakeholder and Customer Liaison Manager
2 weeks ago
Croydon, United Kingdom CV-Library Full timeAre you a Customer Liaison Officer or Customer Manager looking for your next role? We have an exciting opportunity with a leading contractor who are looking for a experienced Customer Liaison Manager starting on a contract basis, offering up to £40,000 per annum salary. You will be in charge of building and maintaining effective relationships...
-
Stakeholder and Customer Liaison Manager
2 days ago
Croydon, United Kingdom Carrington West Full timeAre you a Customer Liaison Officer or Customer Manager looking for your next role? We have an exciting opportunity with a leading contractor who are looking for a experienced Customer Liaison Manager starting on a contract basis, offering up to £40,000 per annum salary. You will be in charge of building and maintaining effective relationships with a...
-
Amazon Customer Service Associate
4 weeks ago
Croydon, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAt Amazon UK Services Ltd., we're looking for a dedicated and customer-focused individual to join our team as a Delivery Station Customer Service Associate. As part of our Customer Service team, you'll play a vital role in ensuring our customers receive their packages on time, as promised.The role of a Delivery Station Customer Service Associate involves...
-
Service Delivery Manager
1 week ago
Croydon, Greater London, United Kingdom Rentokil Initial Full timeUnlock Your Leadership PotentialWe are seeking a seasoned Service Delivery Manager to join our dynamic team at Rentokil Initial in Croydon. As a key member of our service delivery team, you will play a vital role in leading a team of up to 10 Service Drivers across a geographical area within the branch.The ideal candidate will have demonstrated leadership...
-
Customer Service Advisor
6 months ago
Croydon, United Kingdom Meridian Full timeWould you like a Customer Service Advisor role within a supportive, friendly team in a business that makes a difference, offers hybrid working and early finish on Fridays, and that puts an emphasis on looking after its staff - valuing your ideas ? Do you pride yourself on taking ownership of queries and issues, seeing them through to a successful...
-
Customer Service Representative
3 weeks ago
Croydon, Greater London, United Kingdom Govia Thameslink Railway Full timeKey InformationJob Title: Customer Service AssistantJob Role: Platform AssistantContract: Full Time, averaging 35 hours per week + rostered SundaysRoster: Earlies & Lates - covering between 05:00 and 01:00 approxAs a Customer Service Assistant, you will be the first and last point of contact for our customers, making their day with your exceptional customer...
-
Customer Service Liaison
1 month ago
Croydon, Greater London, United Kingdom Fawkes and Reece Full timeAre you able to deal with high-end complaints that require a quick resolution?Fawkes and Reece is seeking a Customer Care Co-ordinator to operate in a dynamic environment.Conduct customer-focused research to personalize experiences and build strong relationships.Address and resolve customer complaints in a timely and professional manner.Gather critical...
-
Customer Service Delivery Associate
2 weeks ago
Croydon, Greater London, United Kingdom GXO Logistics, Inc. Full timeJob Summary:We are seeking a highly skilled Customer Service Delivery Associate to join our team at GXO Logistics, Inc. This role involves working as part of a two-person team delivering products to customer premises on a multidrop basis.Responsibilities:Deliver products to customer premises in excellent conditionAssist the delivery driver in parking and...
-
Customer Service Representative
3 weeks ago
Croydon, Greater London, United Kingdom Govia Thameslink Railway Full time**Join Our Team at Govia Thameslink Railway**We are currently seeking a highly motivated and customer-focused Customer Service Assistant to join our team.About the Role:The ideal candidate will have excellent communication skills, a proactive approach to customer service, and a passion for delivering exceptional experiences.Your Key Responsibilities:Provide...
-
Resident Liaison Officer
1 month ago
Croydon, Greater London, United Kingdom Skilled Careers Full timeJob Title: Resident Liaison Officer - Customer Care SpecialistLocation: CroydonSalary: Up to £30,000 + travel allowanceAbout the RoleAs a Resident Liaison Officer, you will be the key point of contact for residents that the main contractor is carrying out work for, delivering excellent customer care to ensure the program of works is met.A typical day will...
-
Resident Liaison Specialist
3 weeks ago
Croydon, Greater London, United Kingdom undisclosed Full timeWe are seeking a Resident Liaison Specialist to join our team within our Responsive Maintenance division. As a key member of our team, you will be responsible for delivering support to our residents.The ideal candidate will have a strong understanding of customer service principles and be able to maintain a consistent approach to customer care. You will also...
-
Track and Station Engineer
6 days ago
Croydon, Greater London, United Kingdom ENGINEERINGUK Full timeJob OverviewThe Track and Station Engineer position at ENGINEERINGUK requires a highly skilled and experienced individual to join our team. As a key member of our maintenance team, you will be responsible for ensuring the safe and efficient operation of our rail network.Key DutiesMaintenance and repair of tracks, including inspection and faulting...
-
Customer Service Assistant
3 months ago
Croydon, United Kingdom Govia Thameslink Railway Full timeKey Info Role: Platform Assistant Contract: Full Time, averaging 35 hours per week + rostered Sundays Roster: Earlies & Lates - covering between 05:00 and 01:00 approx Earlies, Lates & Nights - 24 hour coverage Are you passionate about delivering outstanding customer service? Do you enjoy...
-
Delivery Expert with Excellent Customer Service
4 weeks ago
Croydon, Greater London, United Kingdom Royal Mail Full timeDelivery Role at Royal MailWe are seeking an individual to join our team as a Delivery Expert with Excellent Customer Service. The successful candidate will be responsible for delivering mail and packages to customers across Croydon and surrounding areas.About YouWe are looking for someone who is upbeat, independent, and self-motivated. You should be...