Delivery Station Customer Service Associate
6 months ago
**Job title - **Customer Service Delivery Station Associate
- **Location** - DCR3-Trojan Way, Purley Way 1L10 Croydon, CR0 4XL
- **Pay Rate** - £13.70
- **Shift** - Wednesday - Saturday 10:00 - 20:45
- Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
- **What will you do as a Delivery Station Associate?**
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers’ parcels. As a Delivery Station Associate, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work Sunday - Wednesday 10:00 - 20:45pm
**What qualifications do we need from you?**
- Have the right to work in the United Kingdom without restrictions
- Experience in customer service, retail or hospitality industry
- Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
- Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
- Excellent time-management, organisational, and prioritisation skills.
- Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
- Ability to take ownership and be proactive. Intermediate computer literacy.
**What strengths will you bring?**
- Hard-working, articulate, and detail-orientated
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
- Pension Plan
- Competitive holiday allowance
- Health insurance
- Life insurance
- Amazon.co.uk discount
- Employee assistance program
- Organisational progression options
- Additional add-on benefits of your choice
You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central[CS4] to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
-
Delivery Station Customer Service Associate
6 months ago
Croydon, United Kingdom Amazon UK Services Ltd. Full time**What are your hours?** This role requires working variable hours to match when customers need us most. You will work Sunday - Wednesday 10:00 - 20:45pm **What qualifications do we need from you?** - Have the right to work in the United Kingdom without restrictions - Experience in customer service, retail or hospitality industry - Flexible with regards to...
-
Delivery Station Customer Service Associate
6 months ago
Croydon, United Kingdom Amazon UK Services Ltd. Full timeHigh School or equivalent diploma Previous experience in Customer Service Ability to effectively prioritize work time to ensure efficiency Experience with Windows Operating Systems and Microsoft Outlook Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most customer-centric...
-
Delivery Station Customer Service Associate
6 months ago
Croydon, United Kingdom Amazon UK Services Ltd. Full timeAt Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve...
-
Customer Service Delivery Station Liaison
6 months ago
Croydon, United Kingdom Amazon Warehouse Full time**At Amazon, we understand that work doesn’t stop on the job.** **That’s why we have warehouse jobs that work for you.** **Job title - **Customer Service Delivery Station Liaison - **Location** - DCR3-Trojan Way, Purley Way 1L10 Croydon, CR0 4XL - **Pay Rate** - £13.70 - **Shift**: Wednesday to Saturday 10:00am to 20:45pm - **Contract Type**:...
-
Customer Service Delivery Station Liaison
6 months ago
Croydon, United Kingdom Amazon.com Full time**At Amazon, we understand that work doesn’t stop on the job.** **That’s why we have warehouse jobs that work for you.** **Job title - **Customer Service Delivery Station Liaison - **Location** - DCR3-Trojan Way, Purley Way 1L10 Croydon, CR0 4XL - **Pay Rate** - £13.70 - **Shift**: Wednesday to Saturday 10:00am to 20:45pm - **Contract Type**:...
-
Customer Service Delivery Station Liaison
6 months ago
Croydon, United Kingdom Amazon UK Services Ltd. Full time**What are your hours?** This role requires working variable hours to match when customers need us most. You will work Sunday - Wednesday 10:00am - 8:45pm. **What qualifications do we need from you?** - Have the right to work in the United Kingdom without restrictions - Experience in customer service, retail or hospitality industry - Flexible with regards...
-
Delivery Operations Associate
4 weeks ago
Croydon, Greater London, United Kingdom United Parcel Service of America, Inc Full timeAbout the JobWe are seeking a Delivery Operations Associate to join our team at our Croydon site. As a key member of our delivery operations, you will play a vital role in ensuring the timely and efficient delivery of packages to our customers.Job SummaryThis is a fast-paced and dynamic role that requires excellent communication and problem-solving skills....
-
Customer Service Specialist
16 hours ago
Croydon, Greater London, United Kingdom Poptata Full timeJob Description:We are seeking a Customer Service Specialist to join our team at Poptata Streetfries. As a key member of our staff, you will be responsible for providing friendly and efficient service to customers in a fast-paced restaurant environment.About the Role:Working 16 hours per week across various shiftsAssisting with daily tasks in the cash...
-
Customer Service Operations Coordinator
1 week ago
Croydon, Greater London, United Kingdom Randstad Delivery (GBS) Full timeCustomer Service Operations CoordinatorWe are looking for a skilled and organized professional to join our team as a Customer Service Operations Coordinator.About the Role:Coordinate and manage customer service operations to ensure exceptional customer experience.Analyze and resolve complex customer complaints and concerns.Responsibilities:Manage and...
-
Customer Service Associate
1 week ago
Croydon, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeVertex IT Solutions Ltd is looking for a talented Customer Service Associate to join our Service Desk team. As an entry-level professional, you will be responsible for delivering high-quality customer support and resolving technical issues.Job Description:Resolving 1st line incidents and requestsTaking ownership of end-user faults and bringing them to a...
-
Logistics Delivery Associate
1 week ago
Croydon, Greater London, United Kingdom GXO Logistics Full timeJob Summary:We are seeking a reliable and skilled Logistics Delivery Associate to join our team in Croydon, working closely with B&Q. This is a full-time, permanent role on a 40-hour week, with a start time of 09:00.The successful candidate will work on a 3-week rota pattern (provided in advance), including weekends. The hourly rate for this position is...
-
Logistics Delivery Associate
1 week ago
Croydon, Greater London, United Kingdom GXO Logistics, Inc Full timeAbout the RoleWe are seeking a Logistics Delivery Associate to join our Store to Home team in Croydon (CR0 4YA) on a full-time, permanent basis. You will work as part of a two-person team delivering products to customer premises on a multidrop basis.Key ResponsibilitiesWork with your team to deliver products to customers on a daily basisAssist the delivery...
-
Van Delivery Associate
1 week ago
Croydon, Greater London, United Kingdom Dazzle London Full timeAbout UsKaizen Logistics Ltd is a leading delivery service partner based in Croydon, supporting the largest retailer in the world. We are a lively company that aims to be the top choice for self-employed drivers with opportunities for growth. Salary and BenefitsEarn up to £621 to £850 per week, plus a potential weekly bonus of £150. Service payments are...
-
Customer Service Team Member
1 week ago
Croydon, Greater London, United Kingdom Randstad Delivery (GBS) Full timeCustomer Service Team MemberWe are seeking a highly motivated and customer-focused professional to join our accounting function.About the Role:Work within a successful department, responding to customer queries via phone and resolving billing and general account queries.Respond to customer inquiries regarding payments, investigate and resolve issues, update...
-
Flexible Courier Delivery Driver Opportunity
6 days ago
Croydon, Greater London, United Kingdom Dazzle London Full timeWe are a dynamic delivery service partner seeking a skilled and flexible courier delivery driver to join our team. Based in Croydon, we support the largest retailer in the world and aim to be the top choice for self-employed drivers with opportunities to grow within the company.Competitive SalaryAs a courier delivery driver, you can expect a competitive...
-
Customer Service Associate
2 months ago
South Croydon, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Customer Service Associate at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in South Croydon, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...
-
Home Delivery Associate
15 hours ago
Croydon, Greater London, United Kingdom B&Q Full timeAs a Home Delivery Associate at B&Q, you will play a vital role in delivering goods to our customers' homes. With over 300 stores across the UK, we offer a range of exciting opportunities for skilled drivers who are comfortable with heavy lifting and flexible working hours.Our home delivery drivers operate from our Digital Hub Stores, which are the largest...
-
Customer Service Delivery Assistant
2 days ago
Croydon, Greater London, United Kingdom GXO Logistics Full time £13£13.05 hourly rate, increasing to £19.58 for overtime. Enjoy B&Q store discount upon successful completion of probation period, plus access to a wealth of online training courses through GXO University and a comprehensive employee assistance programme.This role offers a unique opportunity to work as part of a two-person team delivering products to customer...
-
Track and Station Engineer
4 weeks ago
Croydon, Greater London, United Kingdom ENGINEERINGUK Full timeJob OverviewThe Track and Station Engineer position at ENGINEERINGUK requires a highly skilled and experienced individual to join our team. As a key member of our maintenance team, you will be responsible for ensuring the safe and efficient operation of our rail network.Key DutiesMaintenance and repair of tracks, including inspection and faulting...
-
Customer Service Assistant
3 months ago
Croydon, United Kingdom Govia Thameslink Railway Full timeKey Info Role: Platform Assistant Contract: Full Time, averaging 35 hours per week + rostered Sundays Roster: Earlies & Lates - covering between 05:00 and 01:00 approx Earlies, Lates & Nights - 24 hour coverage Are you passionate about delivering outstanding customer service? Do you enjoy...