Delivery Station Customer Service Associate

5 months ago

Croydon, United Kingdom Amazon UK Services Ltd. Full time
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:

-Communicating with customers directly in-person, in addition to communicating via phone and email
-Empathizing with and prioritizing customer needs
-Upholding company values and respecting every customer
-Resolving issues and setting appropriate expectations with customers
-Clearly understanding and responding appropriately to the issues that customers present
-Consistently composing grammatically correct, concise, and accurate written responses to customer issues
-Approaching problems logically and with good judgment to ensure the appropriate customer outcome
-Making quick and effective decisions on behalf of the customer
-Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation:
Carry, lift, push and pull up to 49 pounds
Frequently push, pull, squat, bend and reach
Stand and walk during shifts lasting up to 12 hours
Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.

We are open to hiring candidates to work out of one of the following locations:

Croydon, GBR

BASIC QUALIFICATIONS

High School or equivalent diploma Previous experience in Customer Service Ability to effectively prioritize work time to ensure efficiency Experience with Windows Operating Systems and Microsoft Outlook Familiarity with multiple web browsers, data base searching and instant messenger tools

PREFERRED QUALIFICATIONS

Bachelor Degree or equivalent work - related experience Proficiency in verbal and written communication skills for language required for the position Experience in understanding performance metrics and developing them to measure progress against key performance indicators Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

  • Delivery Station Customer Service Associate

    5 months ago

    Croydon, United Kingdom Amazon UK Services Ltd. Full time

    **What are your hours?** This role requires working variable hours to match when customers need us most. You will work Sunday - Wednesday 10:00 - 20:45pm **What qualifications do we need from you?** - Have the right to work in the United Kingdom without restrictions - Experience in customer service, retail or hospitality industry - Flexible with regards to...

  • Delivery Station Customer Service Associate

    5 months ago

    Croydon, United Kingdom Amazon.com Full time

    **Job title - **Customer Service Delivery Station Associate - **Location** - DCR3-Trojan Way, Purley Way 1L10 Croydon, CR0 4XL - **Pay Rate** - £13.70 - **Shift** - Wednesday - Saturday 10:00 - 20:45 - Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal....

  • Delivery Station Customer Service Associate

    5 months ago

    Croydon, United Kingdom Amazon UK Services Ltd. Full time

    High School or equivalent diploma Previous experience in Customer Service Ability to effectively prioritize work time to ensure efficiency Experience with Windows Operating Systems and Microsoft Outlook Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most customer-centric...

  • Customer Service Delivery Station Liaison

    5 months ago

    Croydon, United Kingdom Amazon Warehouse Full time

    **At Amazon, we understand that work doesn’t stop on the job.** **That’s why we have warehouse jobs that work for you.** **Job title - **Customer Service Delivery Station Liaison - **Location** - DCR3-Trojan Way, Purley Way 1L10 Croydon, CR0 4XL - **Pay Rate** - £13.70 - **Shift**: Wednesday to Saturday 10:00am to 20:45pm - **Contract Type**:...

  • Customer Service Delivery Station Liaison

    5 months ago

    Croydon, United Kingdom Amazon UK Services Ltd. Full time

    **What are your hours?** This role requires working variable hours to match when customers need us most. You will work Sunday - Wednesday 10:00am - 8:45pm. **What qualifications do we need from you?** - Have the right to work in the United Kingdom without restrictions - Experience in customer service, retail or hospitality industry - Flexible with regards...

  • Customer Service Delivery Station Liaison

    5 months ago

    Croydon, United Kingdom Amazon.com Full time

    **At Amazon, we understand that work doesn’t stop on the job.** **That’s why we have warehouse jobs that work for you.** **Job title - **Customer Service Delivery Station Liaison - **Location** - DCR3-Trojan Way, Purley Way 1L10 Croydon, CR0 4XL - **Pay Rate** - £13.70 - **Shift**: Wednesday to Saturday 10:00am to 20:45pm - **Contract Type**:...

  • Amazon Customer Service Associate

    4 weeks ago

    Croydon, Greater London, United Kingdom Amazon UK Services Ltd. Full time

    At Amazon UK Services Ltd., we're looking for a dedicated and customer-focused individual to join our team as a Delivery Station Customer Service Associate. As part of our Customer Service team, you'll play a vital role in ensuring our customers receive their packages on time, as promised.The role of a Delivery Station Customer Service Associate involves...

  • Customer Service Delivery Associate

    2 weeks ago

    Croydon, Greater London, United Kingdom GXO Logistics, Inc. Full time

    Job Summary:We are seeking a highly skilled Customer Service Delivery Associate to join our team at GXO Logistics, Inc. This role involves working as part of a two-person team delivering products to customer premises on a multidrop basis.Responsibilities:Deliver products to customer premises in excellent conditionAssist the delivery driver in parking and...

  • Delivery Operations Associate

    6 days ago

    Croydon, Greater London, United Kingdom United Parcel Service of America, Inc Full time

    About the JobWe are seeking a Delivery Operations Associate to join our team at our Croydon site. As a key member of our delivery operations, you will play a vital role in ensuring the timely and efficient delivery of packages to our customers.Job SummaryThis is a fast-paced and dynamic role that requires excellent communication and problem-solving skills....

  • Logistics Expert and Customer Advocate

    2 weeks ago

    Croydon, Greater London, United Kingdom Amazon UK Services Ltd. Full time

    We are seeking a highly motivated Logistics Expert and Customer Advocate to join our team at Amazon UK Services Ltd. in the role of Delivery Station Customer Service Associate.About the JobThis is a full-time opportunity that requires a strong focus on delivering exceptional customer service while navigating complex logistical challenges.As a key member of...

  • Customer Service Advisor

    6 months ago

    Croydon, United Kingdom Meridian Full time

    Would you like a Customer Service Advisor role within a supportive, friendly team in a business that makes a difference, offers hybrid working and early finish on Fridays, and that puts an emphasis on looking after its staff - valuing your ideas ? Do you pride yourself on taking ownership of queries and issues, seeing them through to a successful...

  • Customer Service Representative

    3 weeks ago

    Croydon, Greater London, United Kingdom Govia Thameslink Railway Full time

    Key InformationJob Title: Customer Service AssistantJob Role: Platform AssistantContract: Full Time, averaging 35 hours per week + rostered SundaysRoster: Earlies & Lates - covering between 05:00 and 01:00 approxAs a Customer Service Assistant, you will be the first and last point of contact for our customers, making their day with your exceptional customer...

  • Customer Service Representative

    2 weeks ago

    Croydon, Greater London, United Kingdom Govia Thameslink Railway Full time

    **Join Our Team at Govia Thameslink Railway**We are currently seeking a highly motivated and customer-focused Customer Service Assistant to join our team.About the Role:The ideal candidate will have excellent communication skills, a proactive approach to customer service, and a passion for delivering exceptional experiences.Your Key Responsibilities:Provide...

  • Route Delivery Associate

    1 month ago

    South Croydon, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Route Delivery Associate to join our logistics team in South Croydon, United Kingdom. The ideal candidate will have a valid UK driver's license and proven experience as a Delivery Driver or in a similar role.Key Responsibilities:Drive and deliver goods to customers in a timely and safe manner.Load and unload goods, ensuring items are...

  • Customer Service Associate

    1 month ago

    South Croydon, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Customer Service Associate at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in South Croydon, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...

  • Customer Service Associate

    7 days ago

    Croydon, Greater London, United Kingdom Next Full time

    ABOUT THE ROLE: As a Delivery Team Member at Next, your key focus will be on ensuring our customers have perfect stock available by accurately processing stock quickly and to a high standard. This includes scanning, unpacking, hanging, size cubing, and putting stock away. You will also be responsible for ensuring all stock is gorgeously presented and put...

  • Track and Station Engineer

    6 days ago

    Croydon, Greater London, United Kingdom ENGINEERINGUK Full time

    Job OverviewThe Track and Station Engineer position at ENGINEERINGUK requires a highly skilled and experienced individual to join our team. As a key member of our maintenance team, you will be responsible for ensuring the safe and efficient operation of our rail network.Key DutiesMaintenance and repair of tracks, including inspection and faulting...

  • Customer Service Assistant

    3 months ago

    Croydon, United Kingdom Govia Thameslink Railway Full time

    Key Info Role:  Platform Assistant   Contract: Full Time,  averaging  35 hours per week + rostered Sundays Roster:   Earlies & Lates - covering between 05:00 and 01:00 approx                Earlies, Lates & Nights - 24 hour coverage   Are you passionate about delivering outstanding customer service? Do you enjoy...

  • Goods Delivery Associate

    2 months ago

    Croydon, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Delivery Driver OpportunityWe are seeking a reliable and skilled Delivery Driver to join our logistics team in Croydon, United Kingdom. As a key member of our team, you will be responsible for ensuring timely and safe delivery of goods to customers, maintaining excellent service and adherence to delivery schedules.Key Responsibilities:Drive and deliver goods...

  • Delivery Expert with Excellent Customer Service

    4 weeks ago

    Croydon, Greater London, United Kingdom Royal Mail Full time

    Delivery Role at Royal MailWe are seeking an individual to join our team as a Delivery Expert with Excellent Customer Service. The successful candidate will be responsible for delivering mail and packages to customers across Croydon and surrounding areas.About YouWe are looking for someone who is upbeat, independent, and self-motivated. You should be...