Customer Service Advisor
5 months ago
Would you like a Customer Service Advisor role within a supportive, friendly team in a business that makes a difference, offers hybrid working and early finish on Fridays, and that puts an emphasis on looking after its staff - valuing your ideas ? Do you pride yourself on taking ownership of queries and issues, seeing them through to a successful conclusion?
**As Customer Service Advisor, your new role will involve**:
Keeping both customers’ accounts and own records accurately updated on all systems ensuring the quality of information is maintained
Supplying costs and charges for equipment, helping the client to understand which service they require
Liaising with site contacts to clarify information and check assess for deliveries and collections
Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
Raising cases on the CRM database daily to record account history
Salary £25,000 to £27,000 p.a. (depending on level of experience).
Benefits include up to 10% bonus, hybrid working from home, great pension contribution, free parking, team lunches / dinners, early finish on Fridays and private healthcare insurance.
The business offer free parking on-site at their offices. If you're taking public transport the offices are easily accessible via bus. The nearest train station is 15-20 minutes walk away.
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