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Tusker Vehicle Operations Case Handler
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Vehicle Operations Case Handler
4 months ago
Responsible for daily operational delivery of Rental, Stop Gap and the MOT process. Supporting the wider Vehicle Operational team in delivering on team KPI’s and process delivery.
**Responsibilities**:
- Assisting Vehicle Operation Executive with StopGap and Daily Rental interactions with drivers on the ‘Stop Gap’ and ‘Rental’ products, placing rental bookings and managing the rental length including off-hire of bookings as required.
- Interacting with Maintenance Controllers to monitor, review and manage ongoing and problematic cases.
- Responsible for contributing to Vehicle Operations delivery & achievement of all KPI’s for operational requirements.
- Responsible for producing weekly summary reporting of Vehicle Operations cases to the Head of Vehicle Operations.
- Ensuring all rental vehicles issued against cases are correctly managed to and wherever possible reclaimed from vehicle manufactures.
- Build and maintain relationships with internal/external customers and suppliers. Leverage these relationships to ensure an optimised level of service delivery and cost reduction.
- Ability to investigate issues and resolve supplier issues.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£26,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Gym membership
- On-site parking
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Watford: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Work Location: Hybrid remote in Watford
