Receptionist/administrative Assistant

5 months ago


Glossop, United Kingdom Glossop Physio Full time

**Company description**

We are a local physiotherapy clinic which has experienced rapid growth in the last few years. We’re creating an incredible team and culture to provide a place that staff love to come to work and learn and grow - and a place that our patients look forward to coming back to time and time again.

**Job description**

Are you comfortable with talking to strangers on the phone and in person. Is being “organized” a top priority in your life and are you able to multi-task and prioritize projects, while meeting deadlines and prioritizing your day? Can you communicate effectively with people from all different backgrounds - both written and verbal? Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference? Do you have a positive outlook on life? Are you flexible, open to change, and committed to learning? If so, you could be just the person we are looking for to fill the position that we have available in the reception and on the front desk at our physiotherapy clinic.

**Hours**

**Pay 22-24k pro rata DOE**

**About Us - Glossop Physio**

Glossopphysio.co.uk is the website of our clinic for your inspection. We have a growing local client base and we’re looking to add value to our service by bringing in another person to occupy the most important role on our front desk. As a result, we are now offering you an opportunity to help us to continue that growth and provide an exceptional customer experience for our patients that goes way beyond what is offered by most health care facilities. The right person is likely to have been working in a customer-facing environment and has a long track record of dealing with customers, answering questions on the phone and in person, and turning inquiries into happy customers.

The Role:
You will be responsible for managing a front desk and waiting room experience, meeting and greeting our patients, answering the phone, converting inquiries into patients and ensuring that all of our patients are looked after and made to feel welcomed. Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at building relationships with those patients. You’ll do that by creating the type of customer service experience that patients will be happy to tell others about.

The Varied Tasks:

- Communicate the value of our services (in person and on the phone) and be able to explain what we do
- Successfully handle objections
- Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone
- Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to
- Ensure that people who call requesting appointments are placed on schedule and understand the true time and investment involved in physical therapy
- Ensure people show up excited for their first appointment after scheduling
- Communicate with patients before, during and after appointments to ensure satisfaction is being achieved
- Organize and plan schedules
- Foster relationships with patients
- Involved in social media plans and _Scheduling _posting
- After you’ve settled
- Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business

Skills/Competencies Needed:

- Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy)
- Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to choose us to help them (insightful and knowledgeable)
- Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered
- Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience)
- Organization and planning: plans and organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
- Demonstrate an ability to quickly and proficiently understand and absorb new information
- Attention to detail: does not let important details slip through the cracks
- Persistence: demonstrate tenacity and willingness to go the distance to get something done
- Proactivity: acts without being told what to do. Brings new ideas to the company

What we will do for you:

- Provide you with ongoing training and support in the field of customer service and front desk administration
- Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff - as well as very friendly customers
- Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service
- Competitive salary with chance to earn even more as we grow as a result of



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