Commercial Office Administrator

1 week ago


Glossop, United Kingdom ADCO Products Full time

We are looking for an enthusiastic, hard working team member with office and telephone experience. The role is heavily customer service based so a high level of professionalism, confidence to deal with any situation and attention to detail is key.

This role also includes a high level of multitasking so time management and flexibility is a must.

**1.** **Principal Responsibilities **- Assist in all commercial office administration, systems and procedures. Provide commercial office support - all functions

**2.** **Duties**:

- Create excellent lines of communication and make good relationships with customers, suppliers, colleagues etc.
- Develop & maintain excellent communication/relationships with couriers for domestic and international deliveries.
- Produce reports relating to DPD and import data to DPD to ensure successful deliveries.
- Provide total customer care - be customer focused
- Polite and efficient answering of all incoming telephone calls - internal and external
- Close liaison/link with customers, internal sales, operations, accounts, warehouse/despatch etc.
- Job bags - accurate completion before passing to operations - 90% minimum accuracy
- Job bag credit checks and authorisation from accounts
- Clearing office & job progressing, as required
- Providing order tracking for customers
- Purchasing administration - efficient day-to-day function - allocating stock where applicable
- Complaints handling - being the first port of call for customers and being the link between the customer and operations.
- Constant communication with the operations to ensure jobs are on track - communicate this with the customer when needed.
- Openness to cross train within other departments i.e. Sales & Studio to gain vital knowledge on the overall front end of the business.
- Tidiness and orderliness of own desk and work area
- Special projects as directed by the Sales & Production Office Manager or Directors

**3.** **Collective Responsibility** - As an employee of Adco you share a joint responsibility for the well being and efficient running of the office.

**Benefits**:

- Free parking
- On-site parking

Schedule:

- 8 hour shift

Work Location: In person



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