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Housing Solutions System Support Administrator

4 months ago

Romford, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Housing Solutions System Support Administrator - Housing**
**Reference no: Havering RQ909290**
**Pay Rate: £15.06 per hour PAYE**
**This opening assignment is for 2-3 months**
**This is a supportive role which will be at the forefront of the prevention of homelessness and at the cutting edge by finding a solution to a crisis or arranging emergency and settled accommodation for all homeless households following the introduction of the Homeless Reduction Act 2017.**
**You will provide effective and efficient administration and reception support to the Housing Solutions Service and to provide help and assistance to personal callers to the Service.**
**You will understand the challenges and complexities around homelessness today, the impact that homelessness has on families and single people, and have a commitment to addressing housing issues and reducing homelessness.** The role will involve the following on a regular basis:

- Face to face contact with the public.
- Arranging meetings as required.
- Assisting with monitoring team plans.
- Assisting the team leader with monitoring to ensure compliance with team targets and standards.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Qualifications**:

- GCSE Grade A-C (or equivalent) in English Language and Mathematics
- Relevant work experience, numerate and literate
- Good numerical skills to carry out affordability tests to recommend financial awards/grants/loans

**Experience and Skills**:

- Experience working in a busy front facing customer focused environment to give advice and information to vulnerable customers
- Experience of effective multi-disciplinary working
- Experience of working on defined operational projects, working to tight deadlines and objectives with minimum supervision
- Competent IT skills such as Microsoft Word, Excel and Outlook
- Telephone skills
- Ability to have or acquire knowledge an excellent working knowledge of all elements of housing needs: housing advice, homelessness prevention, property allocation and choice based lettings
- Ability to have and maintain a thorough and up to date knowledge of relevant policy and strategy areas
- Excellent communication and negotiating skills
- To be a confident, engaging communicator, able to positively handle contact with clients from a range of backgrounds and with complex needs
- Have the ability to build and maintain a good understanding of wider and department objectives, services and initiatives and an understanding of how these interface with delivery of housing needs services
- The ability to handle conflict, or potential conflict situations with clients who may be distressed, dissatisfied or potentially aggressive/ violent and maintain positive working relations
- The ability to build & maintain a thorough working knowledge in using data and case management systems to ensure data quality and effective sharing of work
- Ability to handle and respond to customer complaints clearly and comprehensively in keeping with the service standards

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
- **Please refer to the Role Requirements section above - your CV must address the requirements listed.**

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: Havering RQ909290**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy